Operations Assistant Manager
Full-time
Gratitude Jobs Ahead HR Inc
Description
The Operations Assistant Manager will oversee various functions within the Property & Casualty Insurance sector.
- Assist in managing operations and ensuring efficiency.
- Support billing, account management, and policy servicing.
- Lead a team in a contact center environment.
- Analyze processes and recommend improvements.
- Ensure compliance with insurance billing processes.
Requirements
- Bachelor’s degree preferred; equivalent work experience accepted.
- 1–2 years of pure insurance experience in Property & Casualty -Life & Annuities.
- Minimum 2–3 years of contact center experience, with at least 1 year in a leadership/supervisory role.
- Strong knowledge of insurance billing processes and ECC account management.
- Excellent analytical, communication, and documentation skills.
- Proficiency in MS Office, QA tools, and CRM/contact center systems.
- Detail-oriented with the ability to identify trends and recommend solutions.
- Must have prior BPO experience.
Vacancy posted a month ago
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