Korean Bilingual PCIP Senior Associate
Ernst & Young
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Career Family Risk Management Service
Role Type Korean Bilingual Supervising Analyst
Competency Independence (Engagement Support) - PCIP
Role Rank 65
About EY:
EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. A global leader in professional services, EY is committed to restoring the public’s trust in professional services firms and in the quality of financial reporting. Its 230,000 people in over 140 countries pursue the highest levels of integrity, quality, and professionalism in providing a range of sophisticated services centred on our core competencies of auditing, accounting, finance, tax, and transactions.
About EY’s Global Delivery Services (GDS):
GDS is EY's shared services organization. It consists of multiple service delivery centers from which Client Service and Enablement Services teams operate to deliver a range of support and services to EY. To work with Global Delivery Services is to tap into one of EY's greatest global assets - 40,000 smart, dedicated and incredibly responsive people, based in six countries.
About Risk Management Services (RMS):
Risk Management Services (RMS) is an internal function within EY GDS (Global Delivery services), responsible for protecting the organization from the risks that may arise from its professional practice. We work closely with all parts of the organization to identify and manage risks, providing coordinated advice and assistance on suite of services like Independence, Conflicts, Compliance, regulatory, policy and security issues as well as dealing with claims and queries regarding ethics. Formed in 2007, the RMS team is growing rapidly as a Center of Excellence for all standardized quality/compliance related activities.
The opportunity
The Senior Associate within RMS-Independence team would be required to develop subject matter expertise in RMS process and policies. An individual should be able to continuously add value to assigned processes and develop solutions for situations that may not have been previously documented. Process transitions will be an important part of this profile and the candidate will be expected to spearhead & manage the entire transition life cycle including project scoping, documentation, execution, & improvement. Providing feedback to the team members and helping them to move the learning curve will be another aspect of this role.
Your key responsibilities
Technical expertise
• Conduct research using both systematic and intuitive secondary research techniques
• Study the research findings, draw inferences and conclusions in response to the research requirement
• Know key requirements of firm and regulators’ risk management rules and policies
• Uses analytical and project management methodology and tools
• Completes all assigned projects/tasks in line with the standard operating procedures
• Facilitates and drives the process to completion by following up on requests from Risk Management Consultants and assisting the client team
• Performs review of transactions received from client teams and evaluates completeness, accuracy and appropriateness of proposed transaction/requests.
• Flags issues/potential challenges to the managers at an appropriate time so that timely action can be initiated
• Acts as a liaison between the client teams, other members of the RMS team, and various functional areas within the firm
• Builds a network of people within RMS and across the firm
• Provide feedbacks and also facilitate gathering of feedbacks from the team members to continuously improve the processes
.
Client Management
• Facilitate introductions with account teams and clients to gather information directly and influence decision-making.
• Proactively manage client expectations by establishing a strong client management framework.
• Address and resolve any service delivery issues or escalations.
People Management
• Oversee team performance, including goal setting, performance assessment, and providing feedback.
• Ensure adherence to workflow protocols and tools.
• Coordinate training schedules for both new and existing team members.
• Mentor and coach team members for professional growth and recommend training to address any skill gaps.
Skills and attributes for success
• Provides first point of contact for guidance to the team and only unanswered / new questions or queries are put to an onshore team
• Pledged for quality of output through internal review mechanisms.
• Workflow allocation and ensuring delivery in agreed timelines.
• Providing team members with performance feedback; helping counsellor in completing periodic performance reviews
• Manage day-to-day administrative issues and communicating appropriately to the customers / project manager at GDS
• Responsible for Achieving customer satisfaction measures / project critical success factors
• Ability to monitor and prioritize multiple deadlines and projects simultaneously
To qualify for the role, you must have
• Must have a TOPIK 2 Level 3 and up Proficiency Level
• A Bachelor's degree, ideally in Finance, Business Management, or any finance‑related field
o MBA/MCOM/MA or equivalent post-graduate degree is a Plus
• Work Experience: 3–5 years' experience in any of the following:
o Research Analyst roles
o Finance‑related positions
o Secondary research work
o Any relevant analytical or research-focused role
• Candidates with exposure to handling international customers/client interaction would be preferred.
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Proficient in MS Office
• Must be well versed with financial instruments used for investment purposes like Shares, Mutual Funds, Insurance etc.
Preferred Qualifications (“Plus Points”)
• Experience with data analysis tools, familiarity with financial databases, analytical writing skills, and understanding of regulatory/independence requirements.
Ideally, you’ll also have
• Credible experience working in a fast-moving, client-driven environment
• Flexibility to work in rotational shifts
• Ability to think out of the box to come up with innovative or efficient ideas to streamline the process.
Technologies and Tools
• Experience in MS office suites like Microsoft 365, MS excel, PowerPoint
• Business analytics tool like Power-BI
What you can look for
• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• A team which has its foundation in the core values of trust, respect and teaming. The team which focuses on supporting its colleagues to excel in their respective domains and provides avenues to help acquire and demonstrate new skills.
• Opportunities to work with Global Executive risk management teams on strengthening and monitoring compliance framework
Work Location
• Philippines (Taguig City)
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
About EY
EY | Building a better working world Shape the future with confidence
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Korean Bilingual WORK SETUP: Hybrid Overall Purpose: We are seeking an independent and detail-oriented contracting professional to...- We are looking for an experienced FP&A Expert to support the Financial Planning & Analysis function for the Care Enablement business . This role focuses primarily on the commercial P&L, including internal and external revenues, cost of revenues, business-related SG...
- ...Job Summary: We are looking for a Korean Bilingual Customer Service Representative to provide support to customers in both Korean and English. The role involves handling inquiries, resolving concerns, and delivering excellent customer service across different channels...
- ...working world for all. Career Family Risk Management Service Role Type Associate Analyst/Analyst Competency Independence (Engagement Support) - PCIP Role Rank 66 About EY: EY is a global leader in assurance, tax, transaction and...
- Key Responsibilities Interaction Monitoring: Listen to/read calls, chats, emails in both languages for quality and compliance. Performance Analysis: Score interactions against quality rubrics, providing detailed feedback. Reporting: Document findings, track metrics...
- ...role? Consulting Support Services – Senior Consultant Location EY GDS Philippines... ...collaborate with Financial Management Associate (FMA) • Work with teams to book... ...delivery • Support engagements requiring Korean bilingual support Skills and attributes for...
- ...spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire... ...Languages: Fluent communication skills (oral and written) in Korean and Business English Education: Bachelor’s degree in any...
- ...Job Overview The Bilingual Customer Service & Product Support Specialist will support users exclusively through email, with a primary... ...Responsibilities Provide email-based customer support in Korean and English Handle inquiries related to: Billing and subscriptions...
90000 Php
...is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally. Position: Korean Quality Analyst Industry: IT/BPO Company Salary: Php 90,000 Monthly Location: BGC, Taguig Work Schedule: Shifting schedule...- ...appropriate in order to uphold effective and timely resolution. Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary. Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and...
- Description Deliver exceptional customer service in both English and Spanish. Assist clients with inquiries, providing accurate and timely information. Resolve issues effectively while maintaining a positive customer experience. Collaborate with team members...
- Description Provide exceptional customer service to Spanish-speaking clients. Manage client inquiries and provide accurate information in both English and Spanish. Assist in translating documents and communication for Spanish-speaking stakeholders. Collaborate...
- ...Educational Qualifications: Diploma in a relevant field or equivalent experience. Experience Level: 3-5 years of experience in a bilingual customer support role. Skills and Competencies: Proficient in both English and Spanish, excellent communication skills....
- Description Assist customers in both English and Spanish, providing exceptional service and support. Communicate product features and resolve inquiries to enhance customer satisfaction. Collaborate with teammates to improve overall service quality and streamline...
- Description Assist customers in both English and Spanish, addressing inquiries and providing information on products and services. Resolve customer issues efficiently while maintaining high satisfaction levels. Collaborate with team members to enhance customer...
- Manage journal entries, reconciliations, and financial reporting Oversee close processes and audits Lead process improvements and internal controls Handle intercompany transactions and settlements Qualifications: Bachelor's degree in Accountancy or a related...
- Description Provide customer support in both English and Spanish to ensure effective communication. Assist in translating documents and communications for the team. Handle customer inquiries and resolve issues promptly and professionally. Maintain a thorough...
- ...A Senior Sales Associate is responsible for cash, credit, and e-wallet sales, including banking transactions. He ensures compliance with cashiering processes and reports sales discrepancies. He also conducts store operations reports, inventory, and reporting of defective...
- Description Provide exceptional customer service and support to Spanish-speaking clients. Assist in translating documentation and communications from English to Spanish. Collaborate with team members to develop strategies to improve client engagement. Resolve...
- ...Korean-Speaking Marketing Coordinator – Execution Support Work Setup: Work From Home (Onsite may require for projects) The... ...driven insights to stakeholders. Support Analytics Leads in associating marketing spend and maintaining data hygiene through regular metadata...
- Provide exceptional customer service through effective communication and problem-solving skills. Assist in managing daily operations within the call center environment. Support team members by sharing best practices and helping to overcome challenges. Maintain...
- Provide exceptional customer service support via phone, email, and chat. Assist in problem resolution and troubleshooting for customer inquiries. Collaborate with team members to achieve daily and monthly targets. Maintain accurate records of customer interactions...
- ...Service Desk – IT Infrastructure (Korean) Note: [Bilingual Native / Non Native] Location: BGC, Taguig | Onsite Schedule: Monday to Friday | 8:00 AM to 5:00 PM Salary: Negotiable Note: For 1 year contract The Service Desk – IT Infrastructure (Korean...
- ...products from made for automotives, commercial solutions, electronics designs and constructions and even for energy Position: Senior Audit Associate-CPA Industry: Shared Services Location: Taguig City Salary: Php 60,000 – Php 90,000 Schedule: Monday-Friday, 8:...
- ...Providing business support focusing on Procurement, Finance & Accounting, Customer Support, HR, IT & Digitization Position: Senior Procurement Associate Company Industry: American Shared Service Company Work Location: BGC, Taguig City Work Schedule: Monday-Friday...
- ...Senior Associate – Investment Invoicing ~202604140 ~Taguig, Metro Manila, Philippines ~Full time View favourites Description The Role The focus of the role is to manage invoicing activities across multiple stakeholders and business areas while ensuring...
- ...Fund Accounting Senior Associate As a Senior Associate, Fund Accoutning, you will: Prepare low to medium complexity Net Asset Value (NAV) packages in accordance with MaplesFS policies and procedures. Liaise with global internal and external parties (investment...
- Must Haves: -Excellent communication skills -Highly proficient in Microsoft Office and Outlook (with Outlook assessment) -Relevant experience (Executive Support & Virtual Assistant) -Experience from a well-known or international company is preferred -Exposure in ...
- ...specifically in IT controls testing or IT Audit Should be comfortable working and communicating with team members at all levels including senior management; At least 1 year experience in managing a team Ability to coach subordinates in the development of their career...
- ...Their products are made for automotive, commercial solutions, electronics, designs, constructions, and energy. Position: Senior Audit Associate - CPA Industry: Shared Services Location: Taguig City Salary: Php 60,000 – Php 90,000 Schedule: Monday -...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Korean Bilingual PCIP Senior Associate. Be the first to apply!
