Infra Tech Support Practitioner

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

The Network Operations Engineer will ensure stable and secure operation of the organization’s Juniper-based network infrastructure by providing proactive monitoring, timely incident response, effective troubleshooting, and operational support across firewalls, switches, wireless access points, and Mist-managed services. Key Responsibilities: 1. Network Monitoring and Operations - Monitor the health, availability, and performance of network infrastructure, including Juniper firewalls, switches, wireless access points, and Mist-managed devices. 2. Incident and Problem Management- Handle network incidents, outages, and degradation events in accordance with incident management processes. 3. Configuration and Change Support - Implement approved standard changes on Juniper network devices and validate pre-change and post-change health checks to ensure service stability. 4. Security and Compliance Support- Assist in the operational management of Juniper firewalls by reviewing logs, policy behavior, NAT, VPN status, and security events. 5. Documentation and Reporting - Create and maintain operational documentation, knowledge articles, SOPs, and troubleshooting guides. Required Technical Skills Hands-on experience supporting Juniper network devices, such as: Juniper SRX firewalls, Juniper EX switches, Juniper wireless access points, Juniper Mist cloud-managed networking platform - Strong understanding of: TCP/IP, DNS, DHCP, Routing and switching fundamentals, VLANs, STP, LACP, trunk/access ports, Firewall concepts, NAT, ACLs, security zones, and policies, VPN concepts and basic troubleshooting, Wireless networking fundamentals (SSID, RF basics, authentication, roaming) - Ability to use network monitoring and troubleshooting tools such as: Ping, traceroute, Packet capture tools, Syslog and event log analysis, Dashboard and monitoring platforms - Familiarity with ticketing and ITSM tools such as ServiceNow, Jira, or equivalent. - Basic knowledge of automation/scripting (e.g., Python, Ansible, or REST APIs) is a plus. - Understanding of standard network operation processes including incident, change, problem, and request management. Required Experience - 1 to 2 years of experience in network operations, network support, or NOC environments. - At least 1-2 years of hands-on experience with Juniper technologies in an operational support capacity. - Experience supporting enterprise or managed services environments with multi-site network infrastructure. - Exposure to shift-based support, on-call rotations, or 24x7 operations is preferred. Minimum 2 year(s) of experience is required

Mandaluyong City

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