Online Customer Service Representative
Full-time
Fortune Electricars Philippine Corp.
Job Summary:
We are looking for a dedicated and customer-focused Online Customer Service Representative to join our e-commerce team. In this role, you will interact with customers in online platforms, ensuring a smooth and satisfying shopping experience by addressing inquiries, resolving issues, and providing product information.
Key Responsibilities:
- Respond to customer inquiries via email, live chat, and social media in a timely and professional manner
- Assist customers with order placement, tracking, returns, and exchanges
- Resolve customer complaints and issues efficiently while maintaining a positive tone
- Provide accurate product information, pricing, and promotions
- Process orders, refunds, and cancellations according to company policies
- Maintain customer records and document interactions in the system
- Collaborate with logistics and warehouse teams to ensure order accuracy and delivery updates
- Identify customer needs and suggest appropriate products or solutions
Qualifications:
- High school diploma or equivalent (Bachelor’s degree is a plus)
- Previous experience in customer service or e-commerce is preferred
- Excellent written and verbal communication skills
- Strong problem-solving and multitasking abilities
- Familiarity with e-commerce platforms (e.g., Shopee, Lazada, Tiktok) is an advantage
- Proficiency in using computers, CRM systems, and online communication tools
Vacancy posted 17 hours ago
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