Business Support Assistant - Air France

Job Req Number:  106047
Time Type: Full Time

Specific Tasks and Responsibilities

Freight Forwarding Control Tower - APAC MEA

• PO’s follow up. Proactive action with the Schenker branches (from cargo AVL to POD) to make sure that TAT will be respected
• Daily monitoring and tracking of shipping orders within Carla
• Update of statuses, milestones, reason codes (QCT)and reconciliation for order management.
• Control of activities and coordination between internal parties (Schenker) and external (DHL, vendors, repair shops, suppliers)
• First escalation and recovery assistance (Investigation) -Ensure TMS to be in full compliance by the origin and destination
• Parcel Services - Shipments orders, drop shipments* from AFI vendors, repair shops located in Asia and ROW*
• Create shipments and edit labels (DHL+)
• Update Carla, Monitoring and tracking using my DHL+ application
• Claims management
• Reporting and Performance Analysis (DHL KAD)
• Parcel Services - For export shipments out of Roissy and Singapore
• Follow up of shipments, checking and update
• Reconciliation in Carla, Monitoring and tracking
• Claims management -Reporting and Performance Analysis (DHL KAD)

Air Invoicing

• Receiving and checking of DHL invoices vs agreed rates
• Dispute management and monitoring
• SGBS creates outgoing Invoices that Schenker FR will use to bill Air France Industries 

Primary Qualifications Secondary Qualifications -

Must be a graduate of a Bachelors degree in any Business Field

• Has Background in the Freight Forwarding Industry. Knows Air Operations is a plus.
• Communicates effectively (verbal and written)
• High attention to detail
• Team Player
• Is able to prioritize and manage multiple tasks
• Good coordination skills and task/process oriented
• Flexible and ability to work with minimal supervision
• Confident in Speaking with Foreign Counterparts.
• Has experience in a Shared Service of the same industry
• Understands Logistic and Freight Forwarding terms and is familiar with Shipping
• Engages the team and others in the organization
• Contributes to Process Improvement. 

HR Recruitment Specialist: Jereil Pumatong 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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