Business Support Specialist

Job Req Number:  115415
Time Type: Full Time

BSS Control Tower Specialist – OSS Impex  

MNL ISSC - Business Support Services Control Tower 

Business Support Services CT Team Leader 

The Specialist is responsible for Control Tower  - Operational services – Import / Export activities. They must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions. They should support the team leader in meeting the KPIs, workforce management, reports generation and presentation.  

Key Tasks & Deliverables  

1. Creation of booking and converting of shipment into CW1.  

1. Creation of shipment based on the specific client requirements. 

1. Monitoring and filing of eManifest into CW1 for all Canada import shipment.  

1. Manage Client Shared Mailbox.  

1. Update missing information that is necessary for specific task.  Escalate noncompliance when necessary.  

1. Monitor mailbox and other input data source for booking creation request, shipment update and data revision (whichever applicable) 

1. Creation of shipment based on the specific client requirements. 

1. Advise any discrepancies in the shipment information especially those that cannot be resolved from our end.  

1. Assist new team members during their training. Ensure training plan is in place for the new hire’s onboarding. 

1. Handle more complex tasks. 

1. Respond to issues and assist the team lead in managing the team towards meeting the KPIs. 

1. Adapt to the culture and perform in line with DSV’s global values. 

1. Become a DSV ambassador, and Support Team members for their queries/clarifications. 

1. Define personal development goals. 

1. Follow given directions and perform assigned duties. 

1. Generate and present complex stakeholder reports. 

1. Conduct refresher training programs to the group. 

1. Ensure volume trackers are accurate and updated timely. 

1. Perform internal audit and ensure internal documents are updated. 

1. Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety, and environment as documented in IMS and follow all requirements as set out in the QHSE policy. 

1. Perform all tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company. 

1. Perform other tasks assigned by their supervisor. 

1. Supports the Supervisor/Manager in meeting the set KPIs. 

1. Work under the direction of a Team Leader 

Education and Skills 

• Freight-forwarding / logistics education is an advantage. 

• Knowledge in different transport management system is an advantage. 

• Good know-how in MS-Office (Outlook /Excel – Intermediate to advanced) 

• Good know-how in web-based applications / Internet 

• Quick comprehension and great focus at work 

• Resilient and has ability to prioritize and meet deadlines  

• Accurate, reliable, and dependable 

• Ability to work and manage a small group 

• Excellent interpersonal, communication, and presentation skills  

• Able to cooperate with various units in DSV (ISSC and Local Teams) 

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .