Customer Service Representative (CSR)
Full-time
NeksJob Philippines
Job Summary
We are seeking dedicated and customer-oriented Customer Service Representatives with at least 6 months of customer service or BPO experience to join our team. In this role, you will handle customer inquiries, resolve concerns efficiently, and provide exceptional support while maintaining a high level of customer satisfaction.
Key Responsibilities
- Handle inbound and/or outbound customer interactions via phone, chat, or email.
- Provide accurate information about products, services, accounts, and company policies.
- Resolve customer concerns promptly while maintaining professionalism and empathy.
- Document customer interactions accurately in the system.
- Meet or exceed key performance metrics such as customer satisfaction, quality, productivity, and attendance.
- Escalate complex issues to the appropriate department when necessary.
- Follow company policies, procedures, and compliance guidelines.
Qualifications
- At least High School Graduate (Senior High School graduates are welcome to apply).
- Minimum of 6 months of customer service, call center, or BPO experience is required.
- Excellent English communication skills, both verbal and written.
- Basic computer navigation and typing skills.
- Strong problem-solving and active listening skills.
- Willing to work on shifting schedules, weekends, and holidays.
- Willing to work onsite or in a hybrid setup, depending on business requirements.
Benefits
- Competitive salary package
- Performance-based incentives and bonuses
- Paid training
- HMO and other health benefits
- Paid leaves
- Career growth and advancement opportunities
- Fun, inclusive, and supportive work environment
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative (CSR) in Bacolod City vacancy
- ...Job Summary We are looking for enthusiastic and customer-focused Customer Service Representatives to join our growing team. In this role, you will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email...
- ...We are hiring friendly, professional Call Center Agents to join our team. As the voice of our company, you'll assist customers with their questions, explain our products, and help resolve any issues. What you'll do: Answer calls with a friendly, professional attitude...
- ...Strong Communication skills Responsibilities Respond to customer inquiries promptly via phone, email, or chat. Resolve customer... ...customer interactions using CRM tools. Provide product and service information to customers. Escalate complex issues to the appropriate...
- ...are friendly, care about helping people, and truly want to make customers feel valued. In this role, you'll answer incoming calls,... ...possible Help customers update their accounts or manage their services Keep clear, complete records after every conversation...
- ...Job Title: Customer Service Representative (CSR) Location: Transcom Iloilo City Work Setup: On-site Job Responsibilities Handle customer inquiries and concerns through appropriate channels Address customer pain points and provide effective solutions...
- ...A Customer Service Representative (CSR) in a call center serves as the frontline liaison between a company and its customers. Their primary duties involve managing high volumes of inbound or outbound calls, resolving complaints, processing transactions, and providing...
- ...Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Provide accurate information about products, services, pricing, and company policies. Resolve customer issues, complaints, and escalations effectively and...
- ...experience -Good communication skills Responsibilities -Listen to customers' questions and concerns and provide answers or responses . -Provide information about products and services. -Take orders, calculate charges, and process billing or payments. -...
- ...Description Assist customers with inquiries and provide accurate information about products and services. Resolve customer issues and complaints in a timely and professional manner. Maintain detailed and accurate records of customer interactions. Collaborate...
- ...career in the BPO industry. Job Responsibilities: Handle customer inquiries via phone, chat, or email Provide accurate... ...customer concerns Ensure customer satisfaction through quality service Follow company guidelines and procedures Maintain basic documentation...
16000 - 19000 Php
...post: Job Title: Call Center Sales Representative Available Location: Bacolod City... ...Summary We are looking for motivated and customer-focused individuals to join our team as... ...assist customers, promote products and services, and achieve sales targets while...- ...Description Provide excellent customer service by addressing inquiries and resolving concerns promptly. Assist customers via phone, email, or chat, ensuring their satisfaction. Maintain detailed records of customer interactions and transactions. Requirements...
- ...Description Provide excellent customer service by addressing customer inquiries and resolving issues efficiently. Maintain a positive, empathetic, and professional attitude towards customers at all times. Respond promptly to customer inquiries via phone, email...
- ...Description Assist customers with inquiries and resolve issues promptly. Manage incoming calls and respond to customer emails efficiently... ...records. Provide feedback on the efficiency of the customer service process. Collaborate with team members to enhance the...
- ...Description Serve as the primary point of contact for customers seeking assistance via phone, email, or chat. Respond to customer... ...and transactions. Collaborate with team members to improve service delivery and customer engagement. Requirements Educational...
- ...terms, troubleshoot problems, and do your best to leave every customer happy by the end of the conversation. A typical day on the... ...positive, cheerful tone Sharing clear, honest details about our services Fixing issues quickly and with as little runaround as...
- ...CSR - Assists customers with inquiries and issues related to a company's products and services. Their duties often include answering phone calls, live chat messages or emails, finding solutions to problems for customers and maintaining expert knowledge about a company...
- ...Job Summary: We are looking for enthusiastic, customer-oriented individuals to join our team as Call Center Agents. No prior BPO or... ...Successful candidates will be trained to provide excellent customer service, handle inquiries, and resolve customer concerns professionally...
- ...Responsibilities: Handle inbound/outbound customer concerns Provide accurate information and resolve issues Maintain high customer satisfaction Document interactions in the system Requirements: At least HS/SHS graduate Good to excellent English...
- ...Customer Interaction Promptly respond to customer inquiries through phone, email, or chat. Deliver clear and professional communication... ...accurate and up-to-date information about company products, services, and policies. Maintain thorough knowledge of offerings to...
- ...As a Customer Service Representative, you’ll assist customers with inquiries, returns, upgrades, and technical support, ensuring they have a smooth and positive experience with our products and services. Work can be onsite at our offices or remotely, depending on the role...
- ...Job Summary We are looking for Customer Service Representatives who will handle customer inquiries, provide accurate information, and ensure excellent service delivery across phone, chat, or email channels. Responsibilities Handle customer concerns, inquiries...
- ...Provide exceptional customer service by addressing inquiries and resolving complaints promptly. Assist customers over the phone, via email, and through live chat to ensure satisfaction. Document customer interactions and maintain accurate records of customer engagements...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Assist customers with inquiries regarding products, services, and account issues. Resolve customer complaints and issues in a timely and professional manner....
- ...individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via phone, email, or chat...
- ...friendly, patient, and enjoy connecting with people over the phone, we want to meet you! What you'll do: Answer calls and help customers Explain products simply Solve problems and answer questions Update accounts Take clear call notes Qualifications...
- ...Description Provide exceptional customer service to resolve inquiries and complaints. Assist customers via phone, email, and chat to ensure satisfaction. Document customer interactions and maintain records of inquiries. Collaborate with team members and other...
- ...spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Bacolod , you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken...
- ...Assist existing customers with account concerns and service inquiries. Build rapport and identify customer needs. Retain customers by offering suitable solutions, promotions, and service upgrades. Handle billing, account management, and retention-related concerns...
- ...are looking for a detail-oriented and results-driven CSR to join our Screening team. In this role, you will... ...information with discretion. Preferred Skills Customer-focused mindset with a dedication to service excellence. Curious and resourceful in problem-solving...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative (CSR). Be the first to apply!
