Customer Service Representative
Full-time
NeksJob Philippines
We are looking for a detail-oriented and results-driven CSR to join our Screening team. In this role, you will perform background verification reference calls and conduct research in a fast-paced environment while maintaining high levels of accuracy, confidentiality, and productivity.
Note: This role does not involve sales calls, collection calls, or appointment setting.
Key Responsibilities
- Conduct reference calls for background verification and other screening processes
- Ensure accuracy and compliance in all data entry and verification tasks
- Consistently meet daily operational metrics and performance standards
- Participate in ongoing training sessions for process updates and regulatory compliance
- Perform additional tasks as needed to support team and business goals
- High school diploma or equivalent (college background a plus).
- Typing speed of 40+ words per minute .
- Strong attention to detail and ability to multitask between processes.
- Ability to work independently with minimal supervision.
- Proven ability to handle confidential information with discretion.
Preferred Skills
- Customer-focused mindset with a dedication to service excellence.
- Curious and resourceful in problem-solving and research .
- Acts with integrity, honesty, and inclusion .
- Proactive, action-oriented, and efficient in delivering results.
- Committed to quality outcomes and continuous improvement.
- Flexible and adaptable to change, with a positive attitude toward success.
Vacancy posted a month ago
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