Senior Service Delivery Consultant
Full-time
SimCorp
What Makes Us, Us Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! WHY THIS IS IMPORTANT TO US, You will be part of our highly effective Global First Line Support team for SimCorp's Unified Servicedesk. You will work with colleagues of the team and with Global Support and Service Delivery Consultants as well as Developers from other departments who participate in the daily responsibilities supporting our clients. Our role is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension® platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for required service levels for customer issues, delivery times, and customer satisfaction. What you will be responsible for: You will be the first point of contact for our clients seeking support in their daily operations and you will be part of delivering high-standard support to them.
- Be the “face of SimCorp Support” for our clients. Contact is mainly made via our support emails and portal.
- Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of SimCorp Dimension®
- Apply existing solutions to client requests when possible (on less complex enquiries)
- Communicate and articulate replies and resolutions to clients in a professional manner.
- Hand over enquiries to consultants and developers in the next level support for analysis and delivery of a solution
- Work closely with other Service Delivery Associates to ensure seamless processes and assistance.
- Operational support for running SimCorp Dimension® (technical support)
- Degree in IT/Computer Science/ or any IT Related Course
- Prior experience in the field of IT, Services or Banking is beneficial.
- 3+ years’ experience in a client-facing role from customer/technical/application support but servicing clients instead of internal users.
- Experience in salesforce ticketing system (Service now, Jira, or any ITSM tool) and applications like Citrix, Azure, Databases (Oracle) and basic MS Windows admin
- Skilled in IT and able to evaluate, prioritize and solve problems in a service driven organization.
- Well organized, methodical, and used to a dynamic workflow at the workplace
- Effective time management skills with the ability to work with varied priorities. \\
- Very good written and verbal communication skills in English (phone and face-to-face)
- An effective teamwork attitude with the ability to take charge and motivational skills accompanied by prior experience in client support service role is beneficial.
- Familiarity with MS Office tools, e.g., Word, Excel, PowerPoint
- Flexibility to work on duty on weekends or public holidays.
- APAC EMEA, NA shift hours. Candidates will be assigned according to their preference (May change depending on business needs)
- Hybrid working arrangement (2x a week in office)
- SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26 This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees
- We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**
Vacancy posted 1 day ago
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