Senior Dynamics 365 BC Functional Consultant

Who is sa.global

sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we've been a part of Microsoft's elite Inner Circle for 13 years. Our global organization has a 1000-member team across 25 countries.

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Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values:  Agile, Capable, and Committed , which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

Values of sa.global

• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed.
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism.
• Come as you are, make work fun & others successful, and foster an always learning mentality.

About the Role

sa.global is looking for a motivated and skilled Microsoft Dynamics 365 Business Central Functional Consultant to join our dynamic consulting team in APAC! You can be located in Singapore, Malaysia, Indonesia, or Philippines. You will play a pivotal role in guiding our clients through successful implementations and integrations of Microsoft Dynamics 365 Business Central, empowering them to optimize their business processes and achieve enhanced performance.

Main Responsibilities

• Cover all aspects of consulting, including presales and supporting the sales team, product demonstrations, analysis, implementation, and training of end users utilising Microsoft Dynamics 365 Business Central (D365 BC).
• Provide expertise and in-depth knowledge of the D365 BC application.
• Evaluate customers' business processes against standard Microsoft Dynamics functionality.
• Work collaboratively with customer stakeholders to implement and leverage D365 BC using best-practice development and implementation methodologies.
• Document business requirements that express what actions a solution must take and what outcome is expected.
• Perform fit-gap analysis and design and configure data migration strategies with the team.
• Collaborate, manage, and lead meetings with technical consultants and client/end users.
• Facilitate the customer's decision-making process and develop functional design documents that drive the development process, ensuring required modifications and customisations are addressed.
• Provide onsite and offsite consulting services.
• Proactively identify, analyse, and respond to issues and risks.
• Foster teamwork and mentor and train consultants on best practices, project methodology, and professional client service.
• Suggest areas for improvement in methodology and internal processes, along with potential solutions.
• Recognise and pursue opportunities for cross-selling and additional client projects.
• Design project schedules, set timelines for each team member, and delegate specific tasks to project resources.
• Liaise with product vendors on any issues relevant to customers or the company's services.
• Manage end-to-end project coordination and take responsibility for successful project completion within a stipulated budget.
• Ensure the technical aspects of projects meet required standards for functionality, operability, and documentation.
• Work with project managers and team leaders to accommodate resource changes across projects.
• Keep up to date with new D365 features.
• Demonstrate an ongoing commitment to continuous professional development, completing relevant certifications in a timely manner when necessary.
• Represent the business professionally and positively at all times.

Skills and Experience

• Proven experience as a Subject Matter Expert in Microsoft Dynamics 365 Business Central (D365 BC).
• Strong experience delivering large, complex technology projects, including full lifecycle implementations across multiple versions of D365 BC.
• Excellent knowledge of core D365 BC functionality and the business processes it supports.
• Experience with setup, configuration, implementation, enhancements, integration, and testing of D365 BC solutions using best-practice implementation methodologies.
• Experience designing and creating test scenarios, functional test cases, and user acceptance testing (UAT).
• Experience using Azure DevOps and other test management tools for all aspects, from requirements through to UAT.
• Strong requirements gathering skills, with the ability to produce high-quality functional documentation.
• Possess a deep understanding of software implementation lifecycles, development methodologies, operating systems, technical platforms/architecture, and application servers.
• Strong business communication skills, with effective presentation and demonstration abilities, and excellent written and verbal communication in English.
• Strong learning orientation with regard to new technologies and implementations.
• Understanding of business intelligence concepts, including reporting and analytics.
• Confident in providing support and training to users.
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers.
• Experience across a number of industries.
• Complex problem solver with creative solutions.
• Self-starter with the ability to handle multiple tasks and shifting priorities.
• Thinks clearly and calmly under pressure.
• Places emphasis on client satisfaction.
• Ability to work independently and as part of a global team.
• Minimum of a bachelor's degree, preferably in Information Technology or an equivalent professional qualification.
• Relevant Microsoft certifications are strongly preferred.
• Project Management certification is highly desirable.