Relationship Manager, Merchant Acquiring
Metrobank
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Position Title: Relationship Manager, Merchant Acquiring
Job Summary
The jobholder is primarily responsible for managing customer relationships and developing new business opportunities. The jobholder is focused on portfolio growth in a competitive environment whilst not compromising the retention of the existing customer base or service level agreements.
Specific Duties & Responsibilities
- Support strategic plans based on growing revenue, sales, market share productivity across the Merchant Acquiring business.
- Bring on books strategic Merchant partners with a view of growing Acquiring business and increasing Metrobank Card Corp. footsteps in the industry.
- Conduct Merchant visitations, outbound calls and extending customer service activities with a view of establishing rapport with merchants and resolving issues.
- Build, develop and utilize relationships with key areas within Metrobank Card Corp. and the Metrobank Group to grow Acquiring business.
- Monitor performance of the merchant terminal network, daily/weekly/monthly reports.
- Implement point-of-sales (POS) product upgrades from a device hardware, software and communications perspective.
- Assist in the design, measure, analyze, implement and monitor strategic projects to ensure that each operational aspect of the project is considered and scheduled for completion within specified timeframes.
- Identify potential process/service enhancement and escalate as necessary
- Ensure all concerns, issues and requests of the key contacts are addressed on a timely and accurate manner
- Coordinate with different business units to provide immediate feedback to key accounts
- Perform projects/responsibilities/special tasks that may be assigned from time to time (e.g. BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ
Qualification:
- Bachelor's degree from a College/ University
- At least 2 years of experience doing sales in a financial institution or merchant acquiring business. Experience acquiring technology is an advantage
- Experience in coordinating with merchants
- Willing to do field work (area: Metro Manila)
- Willing to work on weekends and holidays
Other Details:
Rank: Junior Officer
Unit: Consumer Business Sector / Merchant Acquiring / Merchant Acquiring Sales Department
Location: Metrobank Card Center, Ayala, Makati City
Vacancy posted 19 hours ago
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