WFH Customer Service Representative Night & Weekend Shift (Full-Time/Part-Time)
Alta Peaks Philippines Inc.
WFH Customer Service Representative Night & Weekend Shifts (Full-Time/Part-Time)
!!!! NOTE: To complete your application, please fill out our short pre-screening form. Our team reviews candidates through this form, so applications without it may not be considered:
?We’re hiring Customer Support Agents for a Singapore-based coliving and hospitality group with 17 properties and about 1,800 rooms. You’ll be the point of contact for residents and guests outside on-site hours, handling requests and emergencies when on-site teams are off duty.
Open shifts (Manila/Singapore time, same timezone)
Full-time (total 2 agents needed for each shift)
After-Hours Shift: Monday–Saturday, 6:00 PM – 1:15 AM (p32,000 per month)
Graveyard Shift: Tuesday–Saturday, 1:00 AM – 9:15 AM (p35,000 per month)
Part-time (2 agents needed for each shift)
Graveyard Support: Tuesday–Saturday, 1:00 AM – 9:00 AM (If you are working US hours but generally free during working hours, you are welcome to apply) (p14,000)
Weekend Support A: Sunday, 1:00 AM – 12:00 PM, and Monday, 12:00 AM – 9:00 AM (p14,000)
Weekend Support B: Saturday, 9:00 AM – 6:00 PM, and Sunday, 12:00 PM – 12:00 PM (p12,000)
Additional Info:
You will be working through public holidays as well.
You’ll select the shift(s) you can work in our pre-screening form. We’ll try to match your preference, but final placement depends on coverage across the team.
You will get extra pay for covering
What you’ll do
95% of your job is to offer text message support to residents
5% of your job include manning the emergency hotline and the location intercom
Relatively light work load, receiving around 8-15 messages an hour
Handle everyday requests such as amenities, room concerns, check-in/check-out questions and lockouts, following each property’s own procedures
Spot urgent issues quickly and escalate them to the right Duty Manager
Coordinate with on-site teams through each property’s group chat
Log and update every case in the CRM, and close as much as you can before your shift ends
Hand over cleanly to the next agent so nothing falls through the cracks
What we’re looking for
At least 1 year of customer service, contact centre or hospitality/front desk experience
Excellent written and spoken English
Calm, sound judgment in urgent situations, including knowing when to fix it and when to escalate
Able to learn and remember detailed procedures for many locations
Reliable and punctual
Available for your chosen shift on a fixed, long-term basis
Stable internet with a backup connection and backup power, a quiet workspace, and a reliable computer
For part-time applicants
Already working a remote night shift? You’re welcome to apply for a part-time shift, as long as your current role allows outside work and you can still respond to guests immediately. Weekend Support B is a daytime schedule, so it suits anyone free on Saturdays and Sundays.Advantages (Optional)
Written and spoken Mandarin/Chinese
Hotel, coliving or property management experience
Experience with WhatsApp Business, helpdesk or CRM tools
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