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Customer Service Representative (Onsite, Night Shift - SIGNING BONUS ON DAY 1)

Full-time

One CoreDev IT Inc. (CORE)

About the role

We're looking for Customer Service Representatives who enjoy talking to people and helping them get things done. You'll support US customers by phone, email, and SMS, answer their questions, guide them through each step of their application, and follow up until their process is complete. This is a voice-heavy account that handles both inbound and outbound calls. You'll have daily performance targets, and your success depends on fast responses, consistent follow-up, and helping customers reach a decision.

Key responsibilities

  • Assist customers through inbound and outbound calls, email, and SMS

  • Respond quickly to new inquiries and follow up consistently until each customer's process is complete

  • Check customer eligibility and understand their needs

  • Explain available options, requirements, and the application process clearly

  • Build rapport, address concerns, and guide customers toward completing their application and move-in for their new rental home

  • Respond promptly to customer inquiries and case requests

  • Keep accurate records in Salesforce and other internal systems

  • Coordinate with internal teams to ensure a smooth customer experience

  • Handle approximately 70 to 100+ calls per day, depending on business needs and your assigned workflow

About you

  • At least 2 years of customer service, call center, or BPO experience

  • Excellent spoken and written English

  • Comfortable with high call volume and daily targets

  • Confident handling customer concerns and persuading in a friendly, professional way

  • Outbound, sales, collections, or retention experience is a strong advantage

  • Salesforce or CRM experience is a plus

  • Willing to work US night shift / schedule

Benefits

  • HMO coverage with dependent

  • Night differential and statutory benefits

  • Training and career growth

  • 15,000 signing bonus - with 1st tranche of PHP 5,000 on day 1

Vacancy posted 21 hours ago
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