Dispute and Chargeback Manager
Full-time
Circle of Greatness
Remote
- Remote job
About Circle of Greatness
At Circle of Greatness, we help entrepreneurs, business owners, and industry leaders scale through world-class coaching, events, sales systems, AI, and marketing strategies.
The Disputes & Chargebacks Manager is responsible for overseeing the company's entire chargeback and payment dispute process across all payment processors. This role will lead a dedicated disputes team, ensure timely responses to every incoming dispute, improve dispute win rates, identify trends that create financial risk, and collaborate across departments to proactively reduce future disputes. This position has a direct impact on company revenue, payment processor relationships, customer experience, and operational excellence. Key Responsibilities
Chargeback & Dispute Management
- Manage and oversee all incoming payment disputes and chargebacks across payment platforms such as Stripe, PayPal, Authorize.net, and other processors.
- Review every dispute to determine the strongest response strategy.
- Build persuasive evidence packages that maximize dispute win rates.
- Ensure all disputes are submitted accurately and before processor deadlines.
- Maintain complete documentation for every case.
- Lead, coach, and develop the Disputes & Chargebacks team.
- Assign workloads and monitor team productivity.
- Create standard operating procedures (SOPs) and continuously improve workflows.
- Conduct regular quality reviews and provide coaching to improve performance.
- Foster a culture of accountability, ownership, and continuous improvement.
- Analyze dispute trends and identify root causes.
- Partner with Sales, Customer Success, Fulfillment, Finance, and Operations to reduce preventable disputes.
- Recommend improvements to customer communication, onboarding, billing, and fulfillment processes.
- Develop proactive strategies that lower chargeback percentages over time.
- Track and report on key performance metrics, including:
- Chargeback Rate
- Win Rate
- Financial Recovery
- Monthly Trends
- Processor Health
- Team Productivity
- Present insights and recommendations to leadership.
- Build dashboards and reporting systems that support data-driven decisions.
- Stay current on Visa, Mastercard, American Express, Discover, and payment processor regulations.
- Ensure all dispute responses meet compliance standards.
- Improve internal documentation and operational processes to increase efficiency and consistency.
Required Experience
- 3+ years of experience managing chargebacks, disputes, payment risk, or fraud prevention.
- Experience with payment processors such as Stripe, PayPal, Authorize.net, or similar platforms.
- Previous leadership or management experience.
- Strong understanding of Visa, Mastercard, American Express, and chargeback regulations.
- Experience creating dispute evidence packages with high success rates.
- Exceptional analytical and problem-solving skills.
- Outstanding written communication.
- Excellent organizational and time management abilities.
- Ability to prioritize multiple deadlines in a fast-paced environment.
- Strong leadership, coaching, and mentoring skills.
- High attention to detail.
- Advanced proficiency with Google Workspace, spreadsheets, and reporting tools.
- Experience working in coaching, education, digital products, events, or agency businesses.
- Experience with CRM platforms such as GoHighLevel, HubSpot, or Salesforce.
- Knowledge of subscription billing models and recurring payments.
- Familiarity with AI tools and workflow automation.
Success in this role will be measured by:
- Reduced overall chargeback rate.
- Increased dispute win percentage.
- Faster dispute response times.
- Improved payment processor health.
- Accurate and timely reporting.
- Strong team performance and accountability.
- Continuous implementation of process improvements.
- Fully Remote Position
- Full-Time Employment
- Collaborative, high-performance culture
- Opportunities for professional growth and leadership development
- Work alongside a team passionate about innovation, excellence, and continuous improvement
- The opportunity to make a measurable impact on the financial health and long-term success of Circle of Greatness
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Dispute and Chargeback Manager in Remote vacancy
2000 $ per year
...We have created a role for a Technical Manager, Automotive and Industrial with a passion for open source and precision engineering. Today, Canonical is providing secure and reliable products to our industrial and automotive partners. Our solutions are bridging the gap...- ...Position Overview: Our client is looking for a dynamic and experienced Learning and Development (L&D) Manager to lead our Customer Experience (CX) team's training initiatives. In this role, you will be instrumental in designing, implementing, and overseeing comprehensive...Remote job
1000 - 1600 $
...We are actively expanding our network of AI and Automation Specialists for upcoming and future opportunities. As organizations continue... ...UiPath, Make.com, N8N) Strong communication and stakeholder management skills Ability to work independently and collaboratively in...- ...We’re looking for a highly organized and tech-savvy Systems & Operations Coordinator to help us build internal systems, manage projects, and keep our team running smoothly. If you're a ClickUp expert, love solving operational puzzles, and thrive in fast-paced environments...Remote job
2000 $ per year
...Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our... ...Successful candidates will join a team where most members and your manager are broadly in the same time zone so that you have the benefits...- ...Finance Manager (Remote) Location: 100% Remote (Philippines preferred) Hours: Full-... ...institutionalize our financial practices and back-office operations. As our client base... ...regarding outstanding balances or invoice disputes. Education: A bachelor's degree in...
2000 $ per year
...Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our... ...profitable, and growing. Our mission is to reinvent the way companies manage their open source information systems - on public clouds and in...- ...Our U.S.-based partner client is looking for a creative and detail-oriented Designer to join their team. If interested, please send... ...promotional swag. ● Excellent organizational skills with the ability to manage multiple projects and meet deadlines in a fast-paced...
- ...company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent... ...in handling confidential information, and flexibility to manage remote tasks. KEY RESPONSIBILITIES • Administer and manage...Remote job
- ...Salary Range: Php 40,000 - 60,000 Responsibilities: Relationship Building & Account Management Develop and nurture long-term, strategic relationships with both new and existing clients. Act as the primary point of contact, ensuring smooth communication between...Remote job
- ...nXscale provides flexible outsourcing solutions for startups and scaleups. We partner with global companies to help them build teams... ...you will play a vital role in supporting the recruitment team by managing administrative tasks and identifying potential candidates for...Remote job
9600 - 15600 $ per year
...Hiring: Full-Time Project Manager - Remote - $9,600 - $15,600/yr About the Client A Company Built on Deep Expertise founded last year and led by co-owners who bring 25+ years of combined experience in residential construction and the single-family rental...Remote job- ...Position Overview: As the Media Buyer for Snapchat, Pinterest, and Meta, you will be responsible for developing, executing, and optimizing... ...the overall customer acquisition strategy. Your expertise in managing ad budgets, targeting, and A/B testing will be key to scaling...Remote job
50 $
...service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more. Position: Customer... ...customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting...Remote job2000 $ per year
...widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and security of millions of users worldwide. Join a team of security experts dedicated to protecting the open-source...- ...stages of the sales process. Your primary goal will be to identify and engage potential clients through proactive outreach strategies,... ...platforms Strong organizational skills and the ability to manage multiple prospects simultaneously while tracking progress Self...Remote job
- ...US payroll tax, sales tax, GAAP compliance, general accounting regulations, and internal audit support. This individual will be responsible for ensuring timely and accurate tax filings, managing employee tax data, staying updated on related US legislation, supporting...Remote job
- ...DESCRIPTION Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join us as Manager PVG – And lead the efforts in managing and optimizing drug safety operations to ensure the highest standards of patient safety and...Remote job
- ...within Salas O'Brien , is seeking an experienced Information and Communications Technology Engineer for a long-term... ...Ehvert Mission Critical specializes in the design and construction management of data centers. We are a business unit within Salas O'Brien -...Remote job
- ...quality care to older adults. They are looking for an organized and customer-focused Office Admin – Customer Support & Scheduling Specialist... ...outstanding customer service. Key Responsibilities Manage daily client and caregiver schedules using ClearCare (WellSky)...
- ...Senior Product Manager Location / Employment Details Full-time, remote â with strong daily overlap with U.S. working hours Level... ...We are a growing U.S.-based company operating across field and connectivity services, with a white-label back office that supports...
- ...in 2022 by co-founders Harvard alumnus Henry Motte de la Motte and Cecilia Calvo-Lewis, a graduate of the University of Pennsylvania... ..., delivering white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate...
700 - 800 $
...Role : Project Manager/ Coordinator Priority Location : Philippines Working Hours : Full-Time (40 hours/week), aligned to US-... ...dedicated to helping clients succeed through optimized operations and strategic growth. We offer a range of solutions, including expert...- ...Remote Support Specialist (Network and Systems) L3 Nexplay Consulting | IT Services for Hotels & Restaurants Join Nexplay Consulting... ...for network setup, configuration, and troubleshooting. Manage firewall policies, switch configurations, and IP addressing ....Remote job
- ...Your Mission Brief Supports the execution and delivery of internal projects that improve workflows, systems, and collaboration... ...efficiently in a fast-paced digital agency environment. Project Management Plan and manage internal operations projects from kickoff...Remote job
- ...Assignment Grader Study.com is the leading educational website with lessons, courses and practice for students, teachers, and adult learners. In order to pass some of Study.com's college credit recommended courses, students must complete essays, case studies, reports...Remote job
- ...mentioned about a live call from 911, your main responsibility would be to accurately interpret the conversation between the caller(Tamil) and the emergency operator(English). Your role is to convey the message in the preferred language of the caller and ensure that both...Remote job
- ...team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology,... ...matter. The Role This is not a process-maintenance role. As Manager, Collections Dialer Strategy & Operational Optimization , you...
- ...WHAT YOU'LL OWN Lead and align all operational functions across teams to ensure efficiency and effectiveness Drive the execution... ...WHO YOU ARE ~3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)...Remote job
- ...Job Title: Project Manager (Digital Marketing & Coaching Focus) Remote | Full-Time | Cross-Functional Teams We're looking for a highly organized and proactive Project Manager with a passion for digital marketing, personal development, and coaching. In this role,...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Dispute and Chargeback Manager. Be the first to apply!
