Vendor Communications Manager

COMPANY OVERVIEW:

Get on board with our success while enjoying the freedom of working from home.

As a top-performing short-term rental hosting company specializing in Airbnb, our mission is simple: to create stand-out guest experiences for everyone who comes to stay with us. 

How are we doing that?

We prioritize people in everything we do. Because we’re people-centered, we strive to add value to our guests' lives by consistently providing beautiful, well-maintained spaces with superior customer service while offering our team a rewarding and positive work environment.

Our core values are: 

★ Have Fun. This value is so important for remaining sane in the fast-paced world we live and work in. When you enjoy the people you work with and your environment, it’s so much easier to focus your passion on creating clean and beautiful spaces for your guests.

★ Say Yes. If you have the space or a little extra time to help another teammate, say yes! No one should have to face a tough problem alone, so let's choose to help each other and make each other’s days a bit brighter. 

★ Be Wrong. Mistakes are how we learn and improve. Five Star Bnb is a place where it’s okay to make mistakes, and we want to talk about them so the rest of the team can learn, too.

★ Embrace the Unexpected. We never know what we will encounter here on a daily basis, and that's okay! Together, we embrace whatever comes our way and combine our creativity to find the right solution. 

★ Take pride. Take pride and ownership of our spaces and what we offer to our guests. Our team brings these spaces to life with careful craftsmanship and inspired minds, fueled by the anticipation of families reuniting, love igniting, friends gathering with laughter, and creating unforgettable memories. You'll be part of our big vision when you work with us as our Vendor Communications Manager.

If you would like to learn more about us, please see our company page here: .

POSITION SUMMARY:

Five Star Bnb, Inc is seeking a detail-oriented Vendor Communications Manager to oversee and streamline our vendor operations. The ideal candidate will have a strong understanding of Airbnb, excellent communication skills, and the ability to work independently. This role involves managing cleaner logs, addressing vendor issues, providing feedback, and ensuring smooth daily operations. The Vendor Communications Manager will also be responsible for overseeing content creation, announcing rewards, and managing cleaner emails while supporting scheduling tasks as needed.

RESPONSIBILITIES:

• Manage Cleaner Log and provide feedback via text or phone for recurring issues.
• Review and address cleaner-related issues in ClickUp.
• Evaluate highest and lowest cleaner ratings and provide feedback in team chat.
• Oversee content creation and approval for Daily Huddles, ensuring the calendar is scheduled.
• Announce Daily Huddle rewards.
• Monitor overdue cleaner verifications and coordinate with the vendor coordinator for updates.
• Flag scheduling team about cleaners who consistently score above 90 after 5, 10, and 13 cleans.
• Approve cleaner time-off requests and ensure the assistant manager updates the schedule.
• Manage cleaner emails.
• Support scheduling tasks as needed.
• Track and report primary cleaners with the highest and lowest cleanliness ratings monthly.
• Ensure the assistant manager reviews inspection folders daily and submits updates on cleans scoring above and below 90.
• Oversee the assistant manager and vendor coordinator.

QUALIFICATIONS:

• Willing to make this role your sole employment position
• Experience with or working knowledge of Airbnb
• Good command of the English language with the communication skills to de-escalate issues that may arise
• Resourceful and able to work well independently
• Must have a reliable laptop, high-speed Wi-Fi capable of supporting video calls, and a quality headset for clear communication during virtual meetings.
• Excellent customer service skills

COMPENSATION & BENEFITS:

Hourly Rate: $7 - $10

Schedule

• Would work 5 days a week - Thurs-Mon. 8a to 5p MDT. The schedule will be different during the first 90 days for training purposes.