PeopleSoft Application Support

PeopleSoft Application Support

Position Description
Be part of building one of the largest independent technology and business services firms in the world! Become a partner of CGI as we collaborate with our clients to transform the way they work today and enable your path forward. CGI’s capabilities and our client engagements will offer you an exciting path for growth.

CGI is seeking an experienced PeopleSoft Junior application support and developer to deliver operational, maintenance, and development services to CGI’s rapidly growing PeopleSoft customer base. You need to be experienced with maximizing the value of PeopleSoft to fulfill the client’s business needs.

Your future duties and responsibilities
• Provide PeopleSoft custom software/system development consulting services in PeopleSoft projects, demonstrating strong technical expertise in areas including but not limited to:
o Development, debugging, and customization
o System architecture and security
o PeopleTools 8.4x or higher
o Application Designer, DataMover, SQR, PeopleSoft Query, PeopleCode, Component Interface, Integration Broker, Application Engine
o Database SQL scripting
o Basic functional knowledge of PeopleSoft HCM, CRM, and/or Finance
• Maintain and enhance existing PeopleSoft customizations.
• Implement upgrades and updates to current PeopleSoft installations.
• Deliver high-quality code in line with project timelines and estimations.
• Ensure high levels of customer satisfaction through reliable support and service delivery.
• Develop and maintain documentation, white papers, and training materials to support knowledge transfer for customers and junior team members.
• Create and maintain knowledge articles based on transition and operational support activities, ensuring
completeness and accuracy.
• Participate in project meetings with customers as required.
• Conduct quality control tests and analysis to confirm software meets or exceeds specified standards and end user requirements.

Application Support Activities (as required by the project):
1. Monitor ticket queues for incidents or requests assigned to the team.
2. Resolve technical issues in a timely manner.
3. Meet or exceed agreed service-level targets defined in the Service Level Agreement (SLA) or project timelines,
specifically in:
o Incident Management
o Service Requests
o Change Management

Required qualifications to be successful in this role
• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field.
• Demonstrated ability to communicate effectively with individuals at all organizational levels.
• Proven capacity to perform efficiently in high-pressure environments.
• Strong collaboration skills, exhibiting a commitment to teamwork.
• Dedication to maintaining confidentiality in all aspects of work.
• Flexibility with a proven ability to adapt quickly to changes and think conceptually.
• Must be amenable to working onsite 1x a week in McKinley, Taguig, on a mid-shift schedule.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.