Business Analyst

What can you tell your friends when they ask what you do?

I'm the person who makes sure that when someone in DAVI has a great business idea, it doesn't get lost in translation on its way to becoming something real. I sit between the business and the teams that build and deliver, translating what the business actually needs into structured, actionable requirements that Product, Technology, and Data can work with. I ask the questions no one else thought to ask, find the gaps in assumptions before they become expensive mistakes, and make sure that every initiative we take on is properly scoped, documented, and set up to succeed from day one.

Responsibilities – How will you do this?

Requirements Gathering and Documentation

• Lead structured requirements gathering sessions with business stakeholders across Commercial, Marketing, Operations, and other functions to translate business intent into clear, actionable specifications
• Produce and maintain high-quality business requirements documents (BRDs), process flows, user stories, and acceptance criteria that meet DAVI's standard for handoff to Product, Technology, and Data
• Ensure requirements are complete, unambiguous, and traceable from business objective through to delivery outcome, closing the gap between what the business asks for and what gets built

Initiative Scoping and Feasibility

• Support the Head of Project Management Office in scoping new project proposals, defining boundaries, assumptions, dependencies, and resource requirements before business cases are submitted for approval
• Identify gaps, risks, and unstated assumptions in proposals early, and surface these to the Head of PMO before they escalate into delivery problems
• Conduct feasibility assessments in coordination with enabling functions (Product, Technology, Data) to validate that proposed solutions are buildable within the constraints of the current platform and roadmap

Process Analysis and Improvement

• Map current-state business processes across functions, identify inefficiencies, redundancies, and gaps, and recommend future-state designs that align with DAVI's operating model
• Document workflow changes resulting from the LJI migration, PWA build, and coalition expansion, ensuring business process implications are captured and communicated to affected teams
• Maintain a library of process documentation that reflects how DAVI actually operates, not just how it was designed to operate on paper

Stakeholder Management and Alignment

• Facilitate requirements review sessions and working group discussions, ensuring all relevant stakeholders have contributed their input before requirements are finalized
• Act as the primary point of contact for business stakeholders during the requirements and scoping phase of an initiative, managing expectations on timeline, scope, and what is and is not in scope
• Escalate scope changes, conflicting requirements, and unresolved business decisions to the Head of PMO with a clear summary of the issue and recommended resolution

Portfolio Support and Reporting

• Support the Head of PMO in maintaining portfolio dashboards, initiative trackers, and status reports, ensuring data is accurate, current, and presented in a way that enables leadership decisions
• Prepare materials for portfolio review meetings including initiative summaries, dependency maps, and risk registers
• Track and report on the status of requirements delivery across active initiatives, flagging where delays in requirements sign-off are creating downstream delivery risk

Quality and Governance

• Maintain and evolve DAVI's requirements documentation standards, templates, and review processes in partnership with the Head of PMO
• Conduct quality reviews of requirements produced by other functions before they are handed to enabling teams, ensuring consistency and completeness across projects
• Support post-implementation reviews by comparing delivered outcomes against original requirements, identifying gaps and lessons learned for future initiatives

To be successful, you’ll need

• 3 to 6+ years of experience in business analysis, process improvement, or a closely related role with a demonstrated track record of producing requirements documentation
• Strong structured thinking and documentation skills: able to take an ambiguous business problem, ask the right questions, and produce a clear, complete requirements document that a technical team can build against without needing constant clarification
• Experience working across multiple functions simultaneously, comfortable navigating competing stakeholder priorities, conflicting requirements, and unclear ownership without losing momentum
• Working knowledge of business process mapping tools and techniques, including the ability to document current-state and future-state workflows in a format that is accessible to both business and technical audiences
• Familiarity with Agile delivery environments: understanding of how requirements feed into sprint planning, how user stories are structured, and how acceptance criteria are used to validate delivery
• Analytical mindset with high attention to detail, particularly in identifying unstated assumptions, logical gaps, and edge cases in requirements before they reach delivery teams
• Familiarity with the loyalty, digital, fintech, or e-commerce ecosystem is a strong advantage

About Data Analytics Ventures Inc. (DAVI)

Founded in 2019, DAVI is the Gokongwei Group's loyalty and data analytics company and the team behind Go Rewards, the Philippines' fastest-growing loyalty program.

We exist to make life more rewarding for every Filipino. Through Go Rewards, we connect millions of members with brands across retail, travel, banking, fuel, and lifestyle, creating experiences that are simpler, more personal, and more meaningful every day. Our ambition is clear: to build the biggest and best loyalty program in the Philippines, and eventually, in Asia.

But Go Rewards is only part of what we do. DAVI is also a data and insights company. We help our partners across the Gokongwei Group and beyond understand their customers better, identify growth opportunities, and make smarter business decisions. Data isn't just what we work with. It's how we think.

Why work at DAVI

At DAVI, you'll be part of a team building something that matters at scale. You'll work alongside people who are sharp, hungry, and genuinely good at what they do, in an environment that values open dialogue, constructive challenge, and continuous learning.

We believe that rewards start at home. Our People & Culture team is committed to making life at DAVI more meaningful through programs that support your growth, a culture that respects your contribution, and work that connects to a purpose bigger than any single role.

What we stand for

As part of the Gokongwei Group, we are guided by three core values that shape how we work and how we show up for each other.

• Entrepreneurial Mindset. We pursue growth with resilience, passion, and agility. We are not afraid to challenge the status quo, move fast, and find better ways to serve our customers and partners.

• Stewardship. We take full responsibility for what is entrusted to us, our people, our data, our resources, and our relationships. We manage all of it with care, with sustainability in mind, and with a long-term view.

• Integrity. We do the right thing, always, not because someone is watching, but because it is who we are. We hold ourselves to high standards in every decision, every interaction, and every commitment we make.

If you're passionate about data, loyalty, and building things that last, and you want to do it with people who share these values, DAVI is where you want to be.

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