WAVE 1 - Customer Service Representative
25000 - 35000 PhpFull-time
TREG Outsourcing
Customer Service Representative (Voice / Non-Voice) Job Summary
We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives. The role involves assisting customers by providing information, resolving concerns, and delivering excellent customer service through phone, chat, or email support.
Key Responsibilities
- Handle customer inquiries through phone, chat, or email
- Provide accurate information regarding products, services, and account concerns
- Resolve customer issues in a timely and professional manner
- Maintain customer records and document interactions accurately
- Meet quality, productivity, and performance targets
- Follow company policies and procedures at all times
Qualifications
- High School Graduate, Senior High School Graduate, or College Graduate
- Good communication skills in English
- Basic computer navigation skills
- Willing to work on-site, hybrid, or work-from-home setup (depending on account requirements)
- BPO experience is an advantage but not always required
Benefits
- Competitive salary package
- Performance incentives and bonuses
- HMO and health benefits
- Paid training
- Career growth and development opportunities
- Night differential and other allowances (if applicable)
Work Setup
- Voice Account (Inbound/Outbound Calls)
- Non-Voice Account (Chat/Email Support)
- Full-Time Position
- Shifting Schedule
Salary Range
- ₱25,000 – ₱35,000+ per month (depending on experience, account, and qualifications)
Vacancy posted 6 days ago
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