Cantonese Logistics Customer Success Specialist
Full-time
J-K Network Services
Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Cantonese Logistics Customer Success Specialist Company Industry: BPO Company Work Location: Quezon City Work Schedule: Shifting Schedule Salary: Php 100, 000 + Sign-on Bonus Work Set-up: Work On-site
BENEFITS:
- ️Night Differential
- ️Group Life Insurance
- ️Free Onsite Medical Care
- ️Monthly performance incentives and allowances
- ️Sick Leave & Vacation Leave (Convertible to cash)
- ️Government-Mandated Benefits
- ️13 month pay
☑️HMO
- ️Paid training
- ️Company events
- ️Other benefits will be discussed directly by the company.
REQUIREMENTS OF THE JOB:
- ️Proficient in Cantonese and conversational-proficient in English
- ️Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
- ️Open to no related experience.
- ️Having customer service experience is an advantage.
- ️Having BPO experience is a big plus
- ️Excellent interpersonal, communication, and customer handling skills.
RESPONSIBILITIES OF JOB APPLICATION:
- ️Communicate with customers through phone calls to address transportation, logistics, and delivery-related inquiries.
- ️Assist customers with package tracking, shipment status, and delivery concerns.
- ️Process customer requests for refunds, returns, and order-related concerns in accordance with company policies.
- ️Support customers with order processing, modifications, cancellations, and delivery updates.
- ️Coordinate with internal teams to resolve customer issues and ensure timely service.
- ️Maintain accurate records of customer interactions and transactions while delivering excellent customer service.
RECRUITMENT PROCESS: (ONLINE PROCESS)
- ️Paper screening
- ️English Assessment
- ️Initial Interview
- ️Final Interview
- ️Job Offer
Vacancy posted 15 days ago
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