Customer Service Specialist I

JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

POSITION OVERVIEW:

The Customer Service Specialist I is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties have to be fulfilled. The team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a high-volume diverse back-office environment.

MAJOR AREAS OF RESPONSIBILITY:

• Train team members for all processes / systems what the team is applying on a daily basis .

• Provide expertise , mentorship and support to colleagues.

• Databases update and maintenance.

• Create training materials - document all required info as per instructions.

• Strengthen, cherish intercompany relations and communications with internal and external

customers (Local sales teams, Field Service, Finance, Master Data, IT departments etc.)

• Organize and take part in team activities.

• Support the Team Leader in People Management and in Project related tasks.

• Implement the process for brought up inquiries and complaints to the best outcome, without

managerial support.

• Assess the need for change and implement in order to increase productivity.

• Serve as a full backup for the Team Lead, representing the Team.

REQUIRED EDUCATION/EXPERIENCE:

• 3+ years’ customer service experience is preferred.

• A Bachelor’s Degree is required.

• Proficiency of English Language both written and verbal. Other European language knowledge is an advantage (French, Italian, German).

REQUIRED SKILLS:

• Proficient Microsoft Office user.

• Strong written and verbal communication skills.

• Good problem-solving skill and result oriented demeanor.

• Display attention to detail and accuracy in the workplace.

• Process improvement approach.

• Good interpersonal skills and the ability to prioritize efficiently.

• Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage.

• Must demonstrate judgment, tact, and subtlety in dealing with internal and external customers.

• Experience with either SAP, C4S, Genesis and/or ServiceNow is preferred

• Experience as SME is an advantage

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.