Operations Supervisor
Full-time
Professional Parking Management Corporation
OPERATIONS SUPERVISOR
SPECIFICATIONS OF RESPONSIBILITIES:
- Manage and lead all car park employees under assigned carpark
- Ensure employee's compliance and adherence of all company policies and procedures.
- Review and revise policies if needed and seek management approval
- Conduct site visit regularly and accomplish checklist. (4-5 carpark site per week)
- Prepare monthly report analysis & recommendations for site visited.
- Secure operational support during working hours holidays and weekends.
- Maintain open communication to all employees handled, close collaboration with the departments & partner clients with direct concern with operations
- Operate car parks profitability by maximizing sales & minimizing cost
- Comply with internal sales cost & profitability targets
- Address conflicts & issues then develop initiatives to improve processes & performance result
SALES AND MARKETING SUPPORT FUNCTIONS
Responsible in managing car park sales and revenue performance
- Identify strategies that will boost sales.
- Tie up with Marketing in identifying and implementing promotional activities
- Monitor activities, pricing strategies that increases yield & revenues
- Monitor sales performance: Growth and Trend (incline and decline)
- Identify factors that affects the performance & create counter actions immediately
- Ensure achievement of Sales (Daily & Monthly) Target set by the management.
- Strictly monitor financial/cash transaction compliance of all site employees.
- Monitor Sales update and Sales Report and ensure daily deposit of all cash collection
- Identify loss incurring sites. Counter act & turn-around it into income-generating site w/in the month.
BUSINESS DEVELOPMENT SUPPORT FUNCTIONS
- Assist and analyze new business development while maintaining existing marketing tools.
- Contributing to the development of strategic plans & preparations of tender documentation and other proposals for the future expansions of car parking operations.
- Implement the projection from Business Development and if targets are not met suggest for possible adjustments and solutions to be able to hit the target.
STAFF MANAGEMENT FUNCTIONS
- Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitor performance thru hard reports from subordinates to be signed by him
- Promote harmonious working relationship within the organization and participating in the team briefing process, promoting stability & staff morale.
- Plan, implement & monitor staff development
- Regular Performance Coaching and Work Mentoring
- Performance Feed backing and Appraisal
- Regular implementation of Rewards and Recognition
- Validate new hire training exposure & recommend for deployment
- Check and maintain standard grooming and self- presentation of site employees
- Ensure complete manpower and staff productivity of all car park sites.
- Supervise & evaluate staffs including recruitment, performance management & issues resolutions.
- Meet & attend monthly operations meeting of your respective car parks to know the needs of the employees
- Refer to HR for Training and Development for up-skilling/re-skilling or to qualify for higher position thru promotion.
OTHERS FUNCTIONS
- Prepare and recommends quarterly plans for cost reduction initiatives in the car parks
- Contributing to the preparations of annual budgets of respective car parking operations.
- Maintain standard compliance of car park presentation and design. Coordinate closely to Facilities and Design for any repair and constructions needed.
- Coordinate with various departments for all the needs of the car park sites. (Supplies, Assistance & Reports)
- Perform other tasks that maybe assigned from time to time.
QUALIFICATION:
- Bachelor’s degree in Business Studies/Administration/Management, Operations Management, or any business related field.
- Additional certifications in Management, Sales, or related fields would be an advantage.
- At least 3-5 years of experience in operations management or supervisory roles.
- With at least 3-5 years extensive retail industry experience is required in this position.
- Proven experience in managing teams, handling performance metrics, and achieving sales and profitability targets.
Vacancy posted 4 days ago
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