Telco Account Representative
Full-time
Caldwell Communications
Telco Account Representative Cebu City | Onsite Caldwell Communication Job Description: We are hiring Telco Account Representatives to assist customers with mobile, internet, and telecommunications-related concerns while providing excellent customer service and technical support. Responsibilities:
- Handle customer inquiries via phone, chat, or email
- Assist customers with billing concerns, account updates, and service inquiries
- Troubleshoot basic mobile, internet, or network-related issues
- Provide information about plans, promos, products, and services
- Document customer interactions and account updates accurately
- Escalate unresolved or complex concerns when necessary
- Maintain productivity, quality, and customer satisfaction standards
- Shifting schedules, including nights, weekends, and holidays
- Paid training on telco systems, products, and customer service processes
- Must have 6 months - 1 year call center experience
- At least a High School or Senior High School graduate
- Strong English communication skills
- Customer-focused with problem-solving abilities
- Basic computer literacy and multitasking skills
- Willing to work onsite in Cebu City
Vacancy posted 27 days ago
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