German Bilingual CSR
Full-time
WHR Global Consulting
Work Setup: On-site
Work Schedule: European time zone schedule
Work Location: Quezon City (with relocation support)
Salary: 80,000 - 100,000 (10-20% Night Shift Differential, Calamity Leave, Life Insurance & HMO)
About the Role
We are hiring a German Bilingual Customer Service and Technical Representative (CS Tech Rep) to join our on-site team in Quezon City. This role is open to German nationals currently based in the Philippines , and the company will fully shoulder the work visa . Non-native German speakers are also very welcome to apply.
Qualifications
- Open to German nationals currently residing in the Philippines
- Company-sponsored work visa for qualified candidates
- Fluent German and English communication skills
- Strong background in customer service, customer support, or customer experience
- Skills in customer satisfaction, problem-solving, and conflict resolution
- Previous experience in customer service or technical support (BPO or non-BPO) is a plus but not required
- Willing to work on-site in Quezon City following a European timezone schedule
- Computer literate and comfortable using various software and tools
Key Responsibilities
- Handle customer inquiries through various communication channels
- Provide excellent customer service and ensure a positive customer experience
- Resolve customer issues efficiently and accurately, including basic technical troubleshooting
- Maintain professional, empathetic communication to build customer trust
- Work collaboratively with internal teams to escalate and resolve concerns
- Uphold service standards and follow company guidelines to ensure customer satisfaction
Vacancy posted a month ago
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