Global Services Ops Associate
Full-time
Booth and Partners Pte Ltd
The Global Services Operations (GSO ) team ensures that service-related processes are standardized, accurate, and aligned with both internal and customer requirements.
The GSO team is responsible for the following key functions:
Development and Review of Statements of Work (SOWs)
Develops, reviews, and approves Statements of Work (SOWs), ensuring they are comprehensive and well-defined.
Services Pricing and Governance
Develops service pricing and governs SOWs to ensure alignment with customer requirements and contractual obligations.
Processing Requests
Processes service win requests and Change Orders (COs), including project creation in the system for assignment to the Services organization.
Cross-Functional Collaboration
Partners with Legal, Sales, and other departments to review and negotiate SOWs, ensuring accuracy and completeness.
Margin Thresholds and Approvals
Serves as the subject matter expert on margin thresholds and manages the low-margin approval process within Salesforce.
Central Repository Maintenance
Maintains a central repository of approved customer-specific SOWs to ensure accessibility and visibility for stakeholders.
The Global Services Ops Specialist facilitates multiple aspects of service operations to ensure a smooth and efficient workflow. This role performs detailed data analysis, process monitoring, and issue resolution to support the end-to-end services lifecycle, from pre-sales through delivery.
Key Responsibilities:
- Perform data entry and maintain records in operational systems.
- Monitor service request queues and escalate issues as needed.
- Communicate with internal teams to gather information or clarify requests.
- Execute, manage, and prioritize service operational tasks while ensuring timely responses.
- Generate and review routine reports on service operational performance.
- Identify and participate in process improvement initiatives as requested by leadership.
Requirements
Skills:
- Intermediate knowledge of service management.
- Strong analytical and problem-solving skills.
- Ability to prioritize and manage multiple tasks effectively.
- Proficiency with operational software.
- High emotional intelligence (EQ), a willingness to learn, and the ability to work independently as well as collaboratively within cross-functional teams in a dynamic, fast-paced environment.
Work Experience:
- Minimum of 3 years of progressive experience in a related field.
- 3–5 years of experience in a related field, such as: Business Operations, Customer Support and Business Administration.
Vacancy posted 29 days ago
Similar jobs that could be interesting for youBased on the Global Services Ops Associate in Makati vacancy
- ...Coordination & Management ~ Assist in identifying, evaluating, and onboarding suppliers and carriers for international freight forwarding services. ~ Support contract negotiations, rate discussions, and service agreements to ensure cost-effectiveness. ~ Track supplier...
- ...advertising campaigns by overseeing campaign setup, execution, monitoring, and reporting. This position works closely with client servicing teams and directly with clients on special accounts to ensure campaigns meet desired outcomes. Responsibilities include troubleshooting...
- Assist in daily administrative tasks to ensure smooth operations. Manage scheduling, correspondence, and documentation. Maintain organized records and files both digitally and physically. Coordinate meetings and prepare materials as needed. Provide...
- ...URGENT HIRING: Service Desk Associate Job Location: Makati City Are you passionate about providing excellent customer support and solving technical concerns? Join our team as a Service Desk Associate and be part of a dynamic and growing organization! Key Responsibilities...
- ...The Customer Service Associate is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone...
- ...Look for Ms. Bianca COMPANY PROFILE: For over 20 years, the company has delivered IT business development services, specializing in cloud-based server setup, maintenance, security, and user-friendly system design, while leveraging current web and marketing trends to...
- ...CUSTOMER SERVICE ASSOCIATE JOB DETAILS: ~ To assist in CS MA sales operations, MA and PLDT PM visits, invoicing, telemarketing for PM and service schedules, preparation of ER/POR : user's orientation, quotations, MA receivables JOB REQUIREMENTS: Graduate of...
- ...We are seeking a dedicated Client Service Staff to provide first-level technical and non-technical support to Market Participants. The successful candidate will handle user management tasks and assist during User Acceptance Training to ensure smooth onboarding and ongoing...
- ...Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution. Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships. Support different...
- ...clients in planning and booking travel arrangements including flights, accommodations, and activities. Provide exceptional customer service by addressing inquiries and resolving issues promptly. Maintain knowledge of various travel destinations and pricing to offer...
- ...The Global Learning Coordinator functions similarly to a business development role. It requires the ability to establish local partnerships and conduct public speaking during school orientations, in addition to standard administrative task. Key Responsibilities:...
- ...Description Assist customers with travel inquiries and bookings through various channels. Provide exceptional customer service by addressing concerns and resolving issues effectively. Maintain extensive knowledge of travel products, services, and destinations....
- Role Overview: This position functions as a high-level, client-facing support role, similar to a glamorized Executive Assistant, with strong involvement in client management and documentation. The role requires confidence, professionalism, and the ability to engage effectively...
- ...Chemistry, Chemical Engineering, Customs Management, or related course Must have at least one (1) year relevant work experience in Global Trade (Trade compliance, Foreign Trade Agreement, Import/Export activities) Intermediate MS Excel is preferred; Knowledge in SAP...
- ...in Manila, Philippines. Client Overview Our client is a global cloud communications and telecommunications technology company specializing in international SMS solutions, voice services, cloud communication infrastructure, and omnichannel communication...
- ...About the Role As a Consultant / Senior Consultant – Global Business Incident Management (GBIM), you will play a critical role in... ...major incidents across Wholesale Banking, including Transaction Services, Payments & Settlement Services (PSS), Financial Markets, Group...
- ...financial technology company operating within the digital financial services and digital economy sector. The company leverages technology,... .... Working closely with the Board of Directors and regional/global leadership, the Business Director will act as the company's key...
- ...Description Provide exceptional customer service and support to clients in the healthcare and financial sectors. Resolve customer inquiries and issues efficiently, ensuring a high level of satisfaction. Maintain accurate records of customer interactions and transactions...
- ...transactions. Collaborate with team members to enhance overall customer satisfaction. Stay updated with product knowledge and service processes to provide reliable assistance. Requirements Educational Qualifications: Diploma in a relevant field Experience...
- ...Corporate Title: Rank & File Work Arrangement: Onsite Our Cash Services Department is looking for detail-oriented and reliable professionals to join us as Branch Operations Associates . In this role, you will play a key part in ensuring the accuracy, timeliness...
- ...About Us Glorietta G1, Makati City Job Summary Foundever is looking for passionate customer service associates who can live and breathe our core values. We’ll also need you to know your way around a computer and be comfortable supporting customers through...
- ...As an Advisory Services Associate under the Compliance and Regulatory Consulting (CRC) practice, you will assist organizations across various... ...compliance obligations. You will support businesses in adhering to global standards and regulatory frameworks, enhancing credibility,...
- ...through various channels, including phone, email, and chat. Assist customers with inquiries related to healthcare and financial services, ensuring accurate information is delivered. Resolve customer complaints efficiently and professionally, maintaining a high...
- ...Description Provide excellent customer service by addressing inquiries and resolving issues. Assist customers in understanding healthcare and financial products and services. Process customer orders and manage account information accurately. Maintain detailed...
- ...Provide accurate and timely information to enhance customer satisfaction. Resolve customer complaints and provide excellent service. Document customer interactions and maintain records. Assist in developing customer service procedures and best practices....
- ...Description Provide excellent customer service by addressing customer inquiries and resolving issues promptly. Assist customers with product information, orders, and returns. Maintain accurate records of customer interactions and transactions. Collaborate with...
- ...Assist clients with travel arrangements including booking flights, hotels, and transportation. Provide exceptional customer service by addressing inquiries and resolving issues efficiently. Process financial transactions related to travel bookings accurately and...
- ...Lumpur, Hanoi, Singapore. In Manila, we are also building the Global Hub People Operations Team that will support global processes.... ...processes in accordance with established policies, procedures, and service standards. This role plays a key part in maintaining data...
- ...Educational Qualifications: Diploma in a relevant field or equivalent experience. Experience Level: 1-3 years of experience in customer service. Skills and Competencies: Strong communication and interpersonal skills. Qualities and Traits: Patience and problem-solving...
- ...Description Provide exceptional customer service and support to clients via phone, email, and chat. Resolve customer inquiries and issues in a timely and professional manner. Educate customers about products and services available to them. Maintain detailed...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Global Services Ops Associate. Be the first to apply!
