SERVICE DESK ASSOCIATE
Full-time
Newtrail Services Inc
URGENT HIRING: Service Desk Associate Job Location: Makati City
Are you passionate about providing excellent customer support and solving technical concerns? Join our team as a Service Desk Associate and be part of a dynamic and growing organization!
Key Responsibilities:
• Respond to customer inquiries via phone, email, or chat
• Provide first-level technical support and troubleshooting
• Log, track, and resolve service requests and incidents
• Escalate complex issues to the appropriate team
• Maintain accurate documentation of issues and resolutions
Qualifications:
• Bachelor’s/College Degree in IT, Computer Science, or related field (preferred)
• With or without experience (fresh graduates are welcome to apply)
• Strong communication and problem-solving skills
• Knowledge in basic troubleshooting (hardware, software, network) is an advantage
• Willing to work in Makati and on shifting schedules
Vacancy posted a month ago
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