Administrative Assistant
Full-time
optiBPO
Job Category: Administrative | JR-22969 Job Location: Mabalacat City, Pampanga Why will you love working with this Client? Our client is a manufacturer and supplier of modular ramps that ships throughout the United States and Canada. This company is a growing business that offers new career opportunities for professionals who are eager to learn and grow. Join our client and be part of a promising company! Location / Shift Mabalacat City, Pampanga, Evening Shift Job Responsibilities
- P rovide high-level customer support by addressing customer queries and concerns
- Update and maintain customer information in the company database
- Coordinate with different teams to ensure timely resolution of customer issues
- Develop and maintain strong relationships with clients, acting as a point of contact
- Assist in the implementation of new customer service initiatives and strategies
- Collaborate with team members to achieve monthly targets and service-level agreements
- Conduct research and analysis to identify areas for improvement in customer service processes
- P roven experience in a customer service or administrative role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using customer service software and Microsoft Office Suite
- Ability to work collaboratively in a fast-paced, team-oriented environment by being professional, friendly, and outgoing
- Exceptional organizational and time management skills
- Very strong Critical Thinking Skills
- Very strong administrative/computer skills and experience
- Email and Order processing
- Invoicing
- S trong spoken English communication skills.Previous customer service or voice-based experience.
- Experience handling calls and qualifying prospective customers.
- Ability to route or transfer callers to the appropriate dealer.
- Customer-oriented, professional, and confident on calls.
- I n-house medical team and HMO coverage.
- A healthy workplace promotes collaboration and creativity.
- Clear growth strategies and learning opportunities to advance your career.
Vacancy posted 3 days ago
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