Field Technician

We are seeking a skilled and dedicated Technician to join the team at Hiessence Consumer Goods Trading. This is a full-time position based in Pinagbuhatan, Pasig City, Metro Manila. As a Technician, you will play a crucial role in ensuring the smooth operation of our retail and consumer goods operations. You will be responsible for maintaining, servicing, and repairing equipment and systems that are essential to our daily business activities. This position is integral to maintaining product quality, operational efficiency, and customer satisfaction across our retail environment.

Key responsibilities

• Perform preventive maintenance to ensure optimal diffuser performance and prolong equipment lifespan.
• Diagnose and repair electrical, mechanical, and electronic faults in smart aroma diffuser systems.
• Inspect, clean, and replace diffuser components such as atomizers, pumps, tubing, nozzles, and other serviceable parts.
• Respond promptly to technical service requests, warranty claims, and equipment concerns.
• Conduct routine testing to verify diffuser functionality, scent output, and system performance.
• Maintain accurate service reports, maintenance records, and installation documentation.
• Educate customers on the proper operation, cleaning, and basic maintenance of their diffuser machines.
• Coordinate with the Sales and Customer Experience teams regarding installations, maintenance schedules, and client requirements.
• Ensure all servicing activities comply with company standards and workplace safety procedures.
• Maintain company tools, spare parts inventory, and service equipment.
• Recommend equipment upgrades, replacement parts, or maintenance solutions that improve customer satisfaction and system efficiency.

What we're looking for

• Proven experience as a Service Technician, Field Technician, Electronics Technician, or similar technical role.
• Experience in servicing aroma diffuser systems, small appliances, electronics, or similar equipment is an advantage.
• Knowledge of electrical troubleshooting, preventive maintenance, and equipment repair.
• Familiarity with low-voltage electronic systems and basic mechanical assemblies.
• Proficient in using hand tools, power tools, and diagnostic equipment.
• Ability to read and interpret technical manuals, wiring diagrams, and service instructions.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent attention to detail and commitment to delivering quality workmanship.
• Good interpersonal and customer service skills.
• Able to work independently and manage field service assignments efficiently.
• Physically fit and willing to travel to client sites within Metro Manila and nearby provinces.