E-Commerce Account Agent
Full-time
Caldwell Communications
Job Description We are looking for E-Commerce Account Agent to support customers with inquiries, purchases, and returns while delivering excellent service across multiple channels. This role is ideal for individuals who are customer-focused and thrive in a fast-paced environment. Key Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Provide accurate product and pricing information
- Assist customers with orders, returns, and exchanges
- Maintain accurate records of transactions and interactions
- Escalate complex issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction standards
- Shifting schedules, including nights, weekends, and holidays
- Paid training on retail systems, tools, and processes
- At least High School or Senior High School graduate
- Strong English communication skills (written and verbal)
- Customer-focused and detail-oriented
- Basic computer skills and ability to multitask
- Willing to work onsite in Cebu City
Vacancy posted more than 2 months ago
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