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E-Commerce Account Agent

Full-time

Caldwell Communications

Job Description We are looking for E-Commerce Account Agent to support customers with inquiries, purchases, and returns while delivering excellent service across multiple channels. This role is ideal for individuals who are customer-focused and thrive in a fast-paced environment. Key Responsibilities:

  • Handle customer inquiries via phone, email, or chat
  • Provide accurate product and pricing information
  • Assist customers with orders, returns, and exchanges
  • Maintain accurate records of transactions and interactions
  • Escalate complex issues to supervisors when necessary
  • Meet quality, productivity, and customer satisfaction standards
Schedule & Training:
  • Shifting schedules, including nights, weekends, and holidays
  • Paid training on retail systems, tools, and processes
Qualifications:
  • At least High School or Senior High School graduate
  • Strong English communication skills (written and verbal)
  • Customer-focused and detail-oriented
  • Basic computer skills and ability to multitask
  • Willing to work onsite in Cebu City

Vacancy posted 24 days ago
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