Customer Service Representative
Full-time
Olympuz-Edward Belacse Career Consultancy Services
Job Summary:
We are looking for enthusiastic and customer-focused individuals to join our team as Call Center Agents. In this role, you will handle inbound and/or outbound calls, assist customers with inquiries, resolve concerns, and provide excellent customer service while maintaining professionalism and efficiency.
Key Responsibilities:
- Answer incoming customer calls and respond to inquiries.
- Make outbound calls when required.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns and complaints in a timely manner.
- Document customer interactions and update records in the system.
- Meet performance metrics such as attendance, quality, productivity, and customer satisfaction.
- Follow company procedures and maintain confidentiality of customer information.
Qualifications:
- At least High School Graduate or Senior High School Graduate (depending on account requirements).
- Good to excellent English communication skills.
- Basic computer navigation skills.
- Strong customer service and problem-solving abilities.
- Willing to work on shifting schedules, weekends, and holidays.
- BPO experience is an advantage but not always required.
Benefits:
- Competitive salary package
- Performance incentives and bonuses
- Paid training
- Career growth opportunities
- HMO and other company benefits
? Apply now and be part of a dynamic and growing team! #CallCenterJobs #HiringNow #BPOCareers #CustomerServiceRepresentative
Vacancy posted a month ago
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