Customer Service Representative
Full-time
XMC BPO Manila
What You’ll Be Doing:
- In this role, you'll handle inbound customer calls or chats with professionalism, empathy, and efficiency.
Your key responsibilities will include:
- Answering incoming calls or charts related to customer service and billing support
- Clearly explaining bills, resolving questions around balances, and identifying overdue accounts
- Processing credit card payments and supporting setup or changes to pre-authorized payments
- Communicating promotional offers and resolving disputes with confidence and care
- Assisting with product, service, and application inquiries
- Recommending entertainment packages and service solutions tailored to each customer’s lifestyle and budget
- Promoting all additional services introduced, as required
- Escalating complex concerns to supervisors in line with client guidelines
- Meeting key performance indicators (KPIs) set by management and the client
- Performing other tasks as required
Vacancy posted 6 days ago
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