Customer Service Associate - ENG

Join a team that values you. At StaffRight, we connect talented professionals with global opportunities—and we’re growing fast! With competitive pay, health insurance, paid time off (including national holidays), and a supportive HR team always in your corner, you’ll love building your career with us. We’re currently looking for a detail-oriented Insurance Support professional to support a Commercial Insurance team. If you’re highly organized, proactive, and love helping clients and teams run smoothly, we’d love to meet you! What You’ll Be Doing:

• Handle incoming calls related to First Notice of Loss (FNOL) and deliver excellent telephone customer service with empathy and professionalism
• Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims
• Enter FNOL report details, loss information, and claim documentation into the system
• Electronically file documentation and assist with services such as mitigation letters, towing/salvage coordination, coverage verification, and policy reviews
• Support the team by processing invoices and managing vendor coordination
• Maintain accurate client and policy records by entering up-to-date information into the system
• Spot opportunities to improve workflows and suggest more efficient ways to handle admin tasks

What We’re Looking For:

• Excellent written and verbal communication skills in English
• Prior experience in administrative support, preferably in an insurance or professional services setting
• Available to work in US time zones
• Available to start within 2 weeks of job offer

Technical Requirements:

• Comfortable in using time trackers (e.g. Time Doctor)
• Own laptop/desktop, noise-cancelling headphones, and webcam
• Reliable internet connection (at least 50 Mbps)
• Available backup equipment in cases of power and internet outages
• Proficiency with Microsoft Office tools and Google Workspace

Why You’ll Love Working Here: Competitive Compensation We offer a monthly salary of PHP 30,000-PHP 40,000, with flexibility for higher compensation based on your experience and qualifications. This is a full-time role requiring a 40-hour work week, and we make sure your expertise is valued and your contributions are fairly rewarded. Comprehensive Health Coverage: Your health is our priority. We provide access to high-quality medical insurance, ensuring you and your loved ones have the support and care you need within your country.* ✈️ Paid Time Off and Sick Leave: We believe in work-life balance. Enjoy generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed—all while knowing your role is secure. Service Recognition and Rewards: Celebrate milestones with our Elite VA program, where your commitment and achievements are honored through thoughtful rewards and heartfelt appreciation. *Please note: For hires in Latin America, health insurance is not included. Instead, we provide alternative compensation arrangements to help support your healthcare needs.