Logistic Specialist
Full-time
HS Hiring Solutions Inc
Key Responsibilities:
Order Management
- Process, monitor, and track customer orders while ensuring accuracy and timely fulfillment
- Release Sales Orders for shipping once products are available and ready for dispatch
- Coordinate daily e-commerce order fulfillment across platforms such as Shopee, Lazada, TikTok Shop, and other sales channels
- Monitor outgoing shipments using carrier portals, courier systems, or internal tracking tools
- Update tracking details, delivery statuses, and order records in company systems or spreadsheets
- Coordinate with warehouse and fulfillment teams to ensure proper packing, dispatching, and delivery of orders
Inventory Control·
- Monitor stock levels and maintain accurate inventory records across warehouses and selling platforms
- Coordinate with suppliers and purchasing teams regarding replenishment requirements and stock movement
- Perform weekly reviews of all open shipments to ensure deliveries are progressing according to schedule and aligned with customer ETAs
- Assist in inventory reconciliation, stock monitoring, and reporting of discrepancies
Shipment Coordination
- Arrange local and international shipments and coordinate with freight forwarders, carriers, brokers, and suppliers
- Prepare and review shipping documents such as invoices, packing lists, bills of lading, airway bills, shipping manifests, and related logistics documentation
- Monitor shipment progress based on customer ETAs and proactively flag delayed, stalled, or missing shipments
- Ensure all shipment documentation is complete, accurate, and properly filed to avoid delays or operational issues
Documentation & Administrative Support
- Maintain organized records of logistics activities including Purchase Orders, shipment records, manifests, invoices, and operational reports
- Prepare logistics and fulfillment reports as required by management
- Ensure proper documentation and compliance with company operational procedures and logistics requirements
Customer Service & Communication
- Respond promptly and professionally to customer inquiries through chat, email, and e-commerce platforms regarding orders, deliveries, returns, replacements, and shipping concerns
- Coordinate with internal departments such as Sales, Warehouse, Purchasing, and Operations to ensure smooth order processing and fulfillment
- Liaise with external parties including suppliers, carriers, freight forwarders, and customers to maintain efficient operations and communication
- Provide timely updates to customers regarding shipment status, delays, or delivery concerns
Problem Solving
- Address and resolve logistics, shipment, fulfillment, and customer-related issues including delays, damaged goods, missing items, incorrect orders, and delivery discrepancies
- Escalate operational concerns when necessary and recommend solutions to improve workflow efficiency and customer satisfaction
- Proactively identify process improvements to optimize logistics and fulfillment operations
Qualifications:
- Graduate of Bachelor’s Degree in Operations Management, Customs Administration, Logistics, Business Administration, Supply Chain Management, or related course·
- Minimum of 2 years working experience in logistics, supply chain, fulfillment, e-commerce operations, or related field· Proficient in logistics software and Microsoft Office applications including Microsoft Excel, Outlook, VLOOKUP, and MS Word
- Familiarity with e-commerce platforms such as Shopee, Lazada, TikTok Shop, Shopify, or similar platforms is an advantage
- Strong analytical, organizational, and problem-solving skills·
- Excellent communication and interpersonal abilities·
- Detail-oriented, proactive, and capable of handling multiple tasks in a fast-paced environment·
- Able to work independently while maintaining accuracy and efficiency in daily operations
Vacancy posted 12 hours ago
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