E-Commerce Specialist
Full-time
HS Hiring Solutions Inc
About the role:
We’re looking for a results-driven Ecommerce Specialist to take charge of our e-commerce platforms (Shopee, Lazada, TikTok Shop, and others), leveraging their in-depth platform knowledge to grow our online business. This role is perfect for someone who thrives on achieving ambitious sales goals through effective platform marketing strategies, data-driven decision-making, and operational excellence. Collaboration with our in-house design team to create impactful promotional materials is also a key aspect of this role. If you’re passionate about e-commerce and ready to make a significant impact, we want you on our team.
Key Responsibilities:
Platform Growth & Management:
- Manage and optimize all e-commerce operations across platforms like Shopee, Lazada, TikTok Shop, and our B2C website.
- Plan, execute, and analyze platform marketing campaigns, ads, and promotions to maximize visibility and sales.
- Ensure flawless execution of product listings, pricing strategies, content updates, and inventory management.
- Collaborate with tech teams to troubleshoot platform issues and enhance the user experience.
- Help set up livestreaming, facilitate selling by showcasing and promoting products through live streaming platforms, interacting with the audience, answering questions, and guide purchases
In-Platform Marketing Expertise:
- Fully utilize the marketing tools and campaigns offered by Shopee, Lazada, TikTok Shop, and other platforms.
- Strategize, plan, and execute effective marketing initiatives tailored to each platform's unique capabilities.
- Track the performance of campaigns, optimizing for conversion rates, traffic, and ROI.
- Stay updated on new tools and features introduced by e-commerce platforms, incorporating them into marketing plans to maintain a competitive edge.
Collaboration with Design Team on Collaterals:
- Work closely with the in-house design team to develop visually appealing and engaging promotional materials, such as banners, product images, videos, and other collaterals.
- Ensure that all marketing assets align with platform guidelines and branding standards.
- Provide clear and detailed briefs to the design team to ensure timely delivery of required materials.
Customer Engagement & Service Excellence:
- Respond promptly and professionally to customer inquiries across platforms and social media.
- Resolve complaints and issues, ensuring high levels of customer satisfaction.
- Manage returns, refunds, and claims in line with company policies.
Inventory Optimization & Merchandising Analysis:
- Monitor stock levels and recommend actionable solutions to optimize inventory.
- Analyze sales trends and customer behavior to identify bestsellers and opportunities for product promotions or adjustments.
Order Fulfillment & Logistics Coordination:
- Oversee the order fulfillment process to ensure timely, accurate deliveries.
- Work closely with logistics and warehouse teams to address any shipping issues.
Data-Driven Marketing Strategies:
- Collaborate with the marketing team to create engaging content, such as product descriptions, images, and videos.
- Develop and execute promotional strategies tailored to each platform to boost visibility and conversion.
Business Development:
- Research and identify new e-commerce opportunities and emerging trends in digital marketing and e-commerce.
- Propose strategic recommendations to expand market reach and enhance the online shopping experience.
Performance Monitoring & Reporting:
- Track and analyze key performance indicators (KPIs) related to sales, campaigns, and customer service.
- Provide actionable insights and present regular reports to management.
Qualifications :
- Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field.
- Minimum of 3 years of experience in e-commerce management, with a strong focus on Shopee, Lazada, and TikTok Shop.
- With experience in livestreaming and live selling
- Proven success in driving platform sales through in-platform marketing tools and strategies.
- Expertise in planning and executing effective platform marketing campaigns tailored to growth objectives.
- Experience in collaborating with design teams to create high-impact marketing assets.
- Excellent analytical skills, with the ability to interpret complex data and drive actionable insights.
- Strong communication and interpersonal skills, adept at managing both internal and external stakeholders.
- Familiarity with e-commerce platforms, order management systems, and MS Office.
- A collaborative mindset and a passion for delivering outstanding customer experiences.
- Detail-oriented, proactive, and capable of thriving in a fast-paced environment.
Job Type: Full-time
Vacancy posted 18 hours ago
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