Korean Game Support (Bilingual) Representative
Full-time
Qroad Philippine Inc.
Effectively communicate with players to understand their needs and demands.
- Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful, and timely manner.
- Maintain, moderate, and provide customer support in all social media accounts, forums, and official review stores related to the product.
- Provide reports on community feedback, buzz, and viral coverage.
- Maintain social network presence including Facebook, Twitter, and other social media platforms.
- Highlight any players’ concerns and issues across social media and forums to the respective teams.
- Data management and reporting on content, events, and activities.
- Study and familiarize yourself with the game to learn the process and curves.
- Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs.
- Assist the immediate supervisor, team leader, or client with any tasks assigned from time to time.
- Translate game-related support content, reports, and communications between Korean and English with accuracy and cultural sensitivity.
- Respond to player inquiries and concerns in both Korean and English across support channels and social media platforms.
- Ensure all documentation, reports, and feedback are consistently delivered in both languages when required.
Vacancy posted 23 days ago
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