Officer 1, Global Payments Team | HMO on Day 1 | EMEA Shift | Hybrid Setup

ABOUT IQ-EQ  

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions  and have assets under administration (AUA) exceeding  US$857 billion . We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.  

Job Description

ABOUT THE ROLE:

This role provides essential support in payment processing and data administration, primarily handling routine and straightforward transactions. The position focuses on maintaining accuracy and efficiency in day-to-day operations while developing foundational knowledge of core banking systems, processes, and controls.

Key Responsibilities:

• Process standard payment transactions in line with established procedures and controls
• Maintain and update basic system data, ensuring accuracy and data quality
• Follow checklists and guidelines to minimize operational risk
• Respond to routine client queries and support basic transaction requests
• Ensure accurate record-keeping and timely completion of time reporting

WHAT WE OFFER 

• Comprehensive remuneration: Motivating financial packages based upon market rates for your role and is proportionate to your

  qualifications

  , level of experiences and skills profile
• Wellbeing: Additional social benefits such as HMO coverage on your Day 1 with 2 dependents covered and group life and accident insurance
• Annual leave: All our employees are entitled to 26 days paid leave
• Hybrid working arrangement: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

ABOUT YOU

• 0–1 year of experience in payment processing, banking, or administrative support, with basic knowledge of financial transactions
• Proficiency in payment/banking systems and strong data entry skills with a focus on accuracy and data quality
• Strong attention to detail, organization, and time management, including accurate time reporting
• Clear communication skills, customer-focused approach, and ability to follow procedures while escalating complex issues
• Willingness to learn, adaptable mindset, and commitment to continuous improvement

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT  

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.