Japanese Client Support Agent (JLPT N1-N3)

COMPANY PROFILE: They provide services as a one-stop solution for their clients promptly and reliably in implementing their business in the Philippines. Position: Japanese Client Support Agent Company Industry: BPO Company Work Location: Makati City Salary: Php 60,000 - Php 70,000 (Negotiable) Work Schedule: Shifting (Dayshift/Midshift/Graveyard) Work Set-up: Work Onsite

BENEFITS:

HMO

13TH MONTH PAY

Perfect Attendance Incentive No Tardiness Incentive Loyalty Incentive Leaves Annual Conversion of Unused Vacation Leaves Marriage Leave Mandatory Maternity Leave Conversion of Vacation Leaves (SL & VL) Government Mandated Benefits

JOB REQUIREMENTS:

JLPT N1 to N3 Passer or Level. Experience in Marketing, Sales, or a related client-facing field. Oral and written communication skills in both English and Japanese, including the ability to draft formal reports, proposals, and procedures. Professional discretion and tact when handling sensitive information. Demonstrated ability to multitask and remain flexible in a fast-paced environment. Strong communication and follow-up skills. Analytical mindset and creative problem-solving skills. Proficient in Microsoft Office (Word, Excel, PowerPoint) and overall intermediate computer skills. Willing to relocate (for candidates outside Metro Manila). Willing to work onsite.

JOB RESPONSIBILITIES:

Support communication and coordination with global IBs, traders, and partners. Assist in onboarding and ongoing support of partner relationships. Manage routine inquiries and follow-up actions promptly under management supervision. Coordinate operational logistics, including partnership terms, promotional campaigns, and contract conditions. Provide precise Japanese–English translation and interpretation for both internal and external stakeholders as required. Bridge communication gaps by ensuring management decisions and strategic clarifications are accurately conveyed to partners. Assist in resolving minor communication gaps related to language or cultural differences. Uphold strict confidentiality when handling sensitive corporate information and partner data.

RECRUITMENT PROCESS (ONLINE PROCESS):

Resume Screening Hiring Manager Interview Final Interview Job Offer