Credit & Control Analyst - Mandarin or Cantonese
Full-time
Arup
Joining Arup Arup’s purpose, shared values and collaborative approach have set us apart for over 75 years, guiding how we shape a better world. Dedicated to sustainable development, Arup is a collective of advisors and experts working across 34 countries with over 19,000 employees. Headquartered in London, providing design engineering, architecture, planning, and advisory services across every aspect of the built environment. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology, and rigour to shape a better world. The Opportunity The Credit and Control Analyst will be accountable for the credit control activities within the firm – one of the key outcomes of the role is pro-actively managing the debtors ledger to ensure timely collection of cash. The Credit and Control Analyst will be responsible for all aspects of AR administration (such as final invoice/credit notes approvals, credit checks, query and dispute management and being an enabler of an aligned, single approach to debt collection across APAC. Your role in our team Accounts Receivable & Administration
- Recording and banking of checques (if relevant).
- Performing regular review of unallocated cash as required.
- Coordinating refunds to clients as required.
- Review and approve project fee invoices, sundry invoices, and credit notes
- Manage unallocated cash, refunds, and cheque processing (where applicable)
- Support month‑end closing activities
- Liaise with local tax consultants where required
- Assist with ad hoc finance tasks and projects as needed
- Proactively follow up on unpaid invoices and manage overdue accounts
- Handle client queries and disputes, ensuring timely resolution
- Manage the AR inbox, responding to internal and external queries within 24 hours
- Perform and review credit checks and provide credit risk advice to the business
- Build effective relationships with clients and project teams to optimise cash outcomes
- Participate in debtor meetings and contribute to cash‑flow improvement initiatives
- Minimum 3 years’ experience in an Accounts Receivable or Credit Control role
- Strong command of Mandarin or Cantonese (spoken and written) and English are required.
- Proficient in Microsoft Office; working knowledge of JDE preferred
- Strong planning, organisation, and time‑management skills
- Inquisitive, analytical approach with sound judgement and decision‑making
- Good commercial awareness and focus on process efficiency
- Strong communication skills with the ability to engage confidently at all levels
- Team‑oriented, self‑aware, and accountable, with a strong work ethic
Vacancy posted 1 day ago
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