Customer Service Representative - Cebu
Manulife
Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns. Php 30,000 Signing Bonus* For candidates who start employment from October to December 2026 . Terms and conditions apply* Kindly note that Q3 slots are limited and offered on a first-come, first-served basis. Should the slots be filled, you may be considered for a later hiring date. Position Responsibilities
- Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
- Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
- Resolve or negotiate 'win-win' solutions to caller issues directly or by consulting with appropriate resources
- Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
- Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats
- EXPERIENCE: Preferably with call center experience (international voice). Open to college undergraduate with at least 2 years of international voice account experience.
- EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree
- SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
- HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in Lapu-Lapu City, Mactan, Cebu.
- Excellent English communication skills (spoken and writing)
- Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
- Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem
- Minimum keyboarding skills of at least 35 words per minute
- Ability to multi-task and navigate multiple applications at the same time.
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
Vacancy posted 8 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative - Cebu in Central Visayas vacancy
- ...We are looking for an E-commerce Customer Service Representative with a strong background and knowledge of multiple platforms such as Amazon, eBay, Walmart, Shopify, and/or TikTok Shop Schedule: 10:00 am - 6:00 pm EST Responsibilities Respond to customer...Remote job
- ...results-driven HR Partner for Employee Services, Employee Relations, and Compliance to provide... ...Collaborate with internal and external customers on services to achieve service... ...ensuring alignment with company goals. Represent Teradyne in external organizations as necessary...
- ...carpark and mall perimeter experience. Qualifications Must possess a Bachelor's/College Degree. With experience in carpark management and security. Location: Robinsons Galleria Cebu Experience Range Range (Years) 2 - 4 years Job posted on 2022-09-15
- ...results. Opportunity Overview Lead and manage the repair service engineering team to ensure timely and effective repair of electronic... .... Maintain strong relationships with internal and external customers, providing technical support and addressing any service-related...
- ...marketing programs and channel strategies to promote products and services awareness. The position is also responsible for assisting the... ...and goal-oriented Ability to drive; owning a vehicle (motorcycle or car) is an advantage. Willing to be assigned in Cebu/Bohol...
- Location Cebu, Philippines Job Type Full Time Skills Voice Excel Chat... ...Categories Outbound Sales Customer Support Inbound Email Chat Responsibilities... ...customers are satisfied with products, services, and features. Qualifications High...
- ...intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix... ...outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Summary Position:...
- ...We're Hiring: Product Supoport Sales Representative (For Castle Power Solutions) What You’ll Do Responsible for achieving the sales target to drive revenue. Build client relationships, resolve technical issues, and provide sales quotations. Guides clients on parts...
- At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI. To make a difference with us, all you need to do...
- Job ID: 4235 Location: Cebu City Company: Aboitiz Power Corporation... ...nurturing existing Retail customers within the assigned segment,... ..., energy solutions and services, and cross-selling, contributing... .... The Account Officer will represent the company in dealings with...
- ...ensuring fast resolution of PC incidents and service requests. Key Responsibilities (SOW-... ...Locations Supported ~ IT BAR support for TGT Cebu, GTIT Cebu, and Davao... ...hardware, OS, and troubleshooting skills ~ Customer-focused and service-oriented mindset...
- ...Location: Cebu City Work setup: Full Onsite Schedule: Monday to Friday, Dayshift... ..., warehousing, logistics, importation, customs coordination, freight management, and landed... ...efficiency, cost effectiveness, and service levels. Lead demand forecasting, supply...
- ...employees that desire to be part of a team committed to outstanding customer service. START YOUR CAREER NOW. The primary responsibility of... ...on a regularly scheduled basis. JOB RESPONSIBILITIES: Represent DNOW in a professional manner at all times. Receive...
- ...Corporation is a leading international financial services provider, helping people make their... ...a workforce that is as diverse as the customers we serve and to foster an inclusive... ...to employment. A Human Resources representative will work with applicants who request a...
- ...Shangri-La Mactan, Cebu Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri... ..., their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway. We are looking for a...
- ...Start Date + 2 FREE Dependents Upon Regularization Performance Incentives + Monthly Spiffs A day in the life of a customer service representative includes Performing detailed research into production problems at all stages of book publishing process and...
- ...selection, and management of suppliers, service providers, and contractors. Monitor... ...supervision Process improvement mindset Customer Service Orientation When You Join... ...to employment. A Human Resources representative will work with applicants who request a...
- ...We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and...
- ...Description Provide exceptional customer service to clients via various communication channels. Resolve customer inquiries and complaints efficiently and courteously. Maintain detailed records of customer interactions and transactions. Collaborate with team...
18000 - 37000 Php
...Responsibilities Answer customer inquiries via phone, email, or chat. Resolve complaints and provide effective solutions. Process... ...orders , payments, and refunds. Assist with product and service support . Maintain accurate customer records in the system...- ...We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and...
- ...We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly...
- ...Join Our Dynamic Team in Cebu City! Are you passionate about helping others and ready to shine in a vibrant, fast-paced environment? We’re looking for enthusiastic Customer Service Representatives to join our Cebu City team, delivering exceptional support and creating...
- ...codes, and regulatory requirements. As the primary technical representative responsible for project planning, design review, construction... ...works to minimize disruption to operations and guest services. Regulatory & Safety Compliance Ensure all A&A works comply...
- ...Your Career Starts Here – Be the Voice That Matters! We are expanding our Cebu City operations and urgently hiring passionate Customer Service Representatives to deliver world-class support across medical, healthcare, retail, logistics and airline accounts. Who...
- ...professionalism, growth, and teamwork. We are looking for Customer Service Representatives who are dedicated to delivering exceptional customer... ...English communication skills Willing to work onsite in Cebu City Amenable to night shifts and rotating schedules...
- ...Provide outstanding customer service by effectively addressing inbound inquiries and resolving issues with an emphasis on first-contact resolution... ...career shifters are encouraged to apply. Willing to work onsite in Cebu City. Work schedule: Graveyard / Night shift....
- ...About Us -- Cebu City Job Summary Foundever is looking for passionate customer service associates who can live and breathe our core values. We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online...
- ...Communicate with customers through inbound and outbound calls about transactions on their accounts, including payments, loans, charges/fees, interest rates, rewards, and other concerns. Must be comfortable working in an environment that involves 100% phone-based customer...
- ...Join Our Team at IT Park, Lahug, Cebu City! We are seeking a compassionate and dedicated Customer Service Representative to join our Healthcare Account team. In this role, you will provide exceptional support to clients, addressing healthcare-related inquiries with...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative - Cebu. Be the first to apply!
