HR Shared Services Associate (I)
ncr voyix
About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Summary Position: Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
- Primary responsibility of role is to respond to inquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions
- Position interacts with managers, prospective candidates and employees via e-mail, web requests, live chat and phone
- Works directly with managers, candidates and other HR staff; Accepts and routes requests for assistance over the telephone, via e-mail, via live chat, and through web forms; Works directly with customers to resolve recurring or standard problems
- Gathers information and records data in HR tools; Monitors transaction status and escalates transactions, as necessary; Responds to client inquiries relative to the Staffing function including Completion of forms and documentation, Prepares error-free written communication including e-mails and letters, Follow up with candidates relative to interview scheduling and documentation, and Escalation of appropriate actions to other parties
- Position required to follow up with customers to ensure completion of task within specified performance parameters
- Generates daily and weekly incident reporting; Reviews incident history to determine recurring faults
- Provides feedback regarding accuracy of knowledge articles and other customer contact tools
- Translates/creates documents, as necessary
Vacancy posted 7 hours ago
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