VIP Client Services Executive
Full-time
Endless Motion Marketing and Consultancy
ROLE OVERVIEW
The VIP Client Services Executive is responsible for managing and growing relationships with high value customers on our online entertainment platforms.
This role focuses on delivering personalized service, handling priority client queries, and driving long term loyalty and engagement from top tier users.
You will act as the main point of contact for VIP clients, ensuring they receive fast, professional, and premium level support at all times.
Client Relationship Management
- Serve as the primary contact person for assigned VIP clients
- Build strong long term relationships through personalized communication
- Understand customer preferences and behavior
- Proactively engage high value users to increase loyalty
- Deliver premium service experience
Customer Support and Issue Resolution
- Handle VIP queries via chat, messaging apps, SMS, and calls
- Resolve account, payment, technical, and service related concerns
- Coordinate with internal teams to solve issues efficiently
- Escalate complex cases when required
Retention and Engagement
- Execute targeted campaigns and promotions for VIP clients
- Encourage continued usage and engagement
- Monitor client activity and identify churn risks
- Reactivate inactive high value customers
- Support achievement of monthly retention targets
Data Tracking and Reporting
- Maintain records of VIP interactions and feedback
- Track key performance metrics
- Provide regular reports on VIP performance
- Identify opportunities to improve customer experience
Promotions and Rewards Management
- Manage special rewards and incentives for VIP clients
- Ensure incentives are issued correctly
- Monitor effectiveness of offers
- Recommend tailored incentives based on client behavior
KEY PERFORMANCE INDICATORS
- VIP retention rate
- Revenue growth from VIP clients
- VIP Reactivation success rate
- Response time to VIP queries
- VIP Customer satisfaction
- Effectiveness of incentives
REQUIRED SKILLS AND EXPERIENCE
- Minimum 2 years experience in customer service, account management, or client relations
- Experience handling high value or priority customers
- Strong communication skills in English and Tagalog
- Ability to work in a fast paced digital environment
- Excellent problem solving and interpersonal skills
- Comfortable working with data and CRM tools
- Willingness to work shifts including weekends and holidays
PREFERRED QUALIFICATIONS
- Experience in online gaming, digital entertainment, or e-commerce industries
- Background in VIP support, hospitality, or premium customer service
- Familiarity with CRM systems and customer engagement tools
PERSONAL ATTRIBUTES
- Customer focused mindset
- Professional and well organized
- Calm under pressure
- Results oriented
- High level of discretion and integrity
WORKING HOURS
- Shift based schedule
- Availability during peak business hours
- Flexibility to support VIP clients when required
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the VIP Client Services Executive in Muntinlupa vacancy
- ...Client Executives serve as the primary point of contact for key clients, managing relationships, driving account growth, and ensuring service delivery aligns with business objectives. This role combines sales, account management, and consultative expertise to foster long...
- ...cargo via air, land and sea. It offers full services like shipping goods, storage, and... ...new office in Manila. Position: Spanish VIP shippers Specialist Department: Membership... ...pick up of deliveries. Assist Spanish clients if they prefer email, chat or Calls....
- ...logistics, freight, or supply chain is an advantage Having customer service experience is a big PLUS. Can start as soon as possible.... ...reschedule the pick up of deliveries. Assist Spanish clients if they prefer email, chat or Calls. Provide notification to...
- ...with excellent interpersonal skills to actively seek out and engage customer prospects. Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential...
- ...The Sales Executive handles accounts with frequent individual travelers... ...events, and conduct regular client visits and telemarketing.... ...guest visits. ~ Monitor VIP arrivals and ensure proper guest... ...professionalism, company values, and service standards. Job...
- ...CUSTOMER SERVICE EXECUTIVE – SERVICE Job Summary: The Customer Service Executive – Service provides administrative and back-end support to the After Sales and Service Department. The role is responsible for coordinating service requests, processing SAP transactions...
- ...providing staffing and business support services to companies in the UK. We take pride in... ...seeking a highly organized and proactive Executive Assistant to support our Management Team... ...will be coordinating with executives, clients, and partners in the UAE. • Provide high...
- ...through calls, emails, messaging platforms, and meetings ● Conduct client follow-ups, cold calling, scheduling of meetings, and lead... ...in preparing proposals, quotations, presentations, and service agreements for PV installation projects and Operations & Maintenance...
- ...Job Summary: The Sales Executive is responsible for generating sales opportunities, managing client relationships, and handling the full sales cycle—from lead generation... ...company revenue, supporting after-sales service, and maintaining customer satisfaction. Duties...
- ...Prospect new clients through outbound calls, emails, field visits, and online platforms. Conduct lead qualification and needs assessment to identify business opportunities. Schedule meetings, present product offerings, and close initial sales. Maintain a robust...
- ...JOB SUMMARY: Acting as the key person between the company and clients. Responsible for the continuous increase of business volume and profitability—meeting sales goals set by the management as the main target and fostering relationships with both existing and prospective...
- ...An Accounts Executive is typically responsible for managing client accounts, maintaining strong relationships, and ensuring customer satisfaction. Key Responsibilities... ...(for invoicing, collections, etc.). Customer service orientation. Ability to multitask and manage...
- ...benefit food handlers, businesses, and communities across the country. About the Role FoodSHAP Inc. is seeking a client-focused and service-oriented Client Relations Associate to strengthen relationships with our clients and ensure their overall satisfaction...
- ...JOB SUMMARY: We are seeking a Marketing Executive to plan and execute campaigns across both online and offline channels. This role requires expertise in offline marketing while also supporting online contributing to overall marketing strategy, and collaborating across...
- ...Identify and develop new business opportunities. Build and maintain relationships with clients and partners. Conduct market research and analyze industry trends. Prepare and present proposals and presentations. Collaborate with cross-functional teams...
- ...Responsibilities Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business...
- ...RESPONSIBILITIES: 1. Campaign Planning & Execution Leading the content calendar and execution of CRM campaigns (newsletters, promotions... ...shared within the ZALORA Group and with authorized third-party service providers on a need-to-know basis for these purposes. Where...
- ...Key Responsibilities: Identify and engage potential clients Present HVAC products, systems, and solutions Prepare proposals and quotations Build and maintain client relationships Meet and exceed sales targets Qualifications: Graduate of any business...
- · Identify, develop, and maintain relationships with clients in the construction sector (developers, contractors, consultants, architects... ...aligned with company policies. · Support after-sales service to ensure high customer satisfaction. Requirements: · Bachelor...
- ...Description The Sales Executive is responsible for driving sales and ensuring customer satisfaction. Assist in the day-to-day responsibilities... ...samples and quotations Update quotations and reports for client visit Work with warehouse regarding inventory to ensure...
- ...The Account Executive is the closest title to the Company position titled as District Support... ...the district. RESPONSIBILITIES Client Request Management Process member-... ...Member satisfaction with district support services Responsiveness to regional and...
- ...The Client Development Associate assists in growing sales opportunities by engaging prospects, supporting relationship development, and coordinating sales-related tasks across teams. Key Responsibilities Communicate with prospects through calls, emails, and social...
- ...JOB DESCRIPTION The Sales Executive will manage a sales pipeline and close commercial opportunities. The successful candidate should be... ...results orientation. • Sales experience relevant to the product, service, or market is preferred. • Able to use CRM, email, and basic...
- ...Provide support for internal and external event planning and execution. Operational Management & Reporting Ensure timesheets... ...1 year of experience as an Executive Assistant (professional services experience preferred). Strong proficiency in Microsoft Office...
- ...The Account Executive is the closest title to the Company position titled as District Support... ...Team Lead. Responsibilities Client Request Management Process member-related... ...satisfaction with district support services Responsiveness to regional and district...
- ...EXECUTIVE DRIVER Responsibilities Responsible for providing safe and efficient transportation for company executives, which includes driving, and professional customer service . Key responsibilities includes maintaining a clean and well-serviced vehicle, adhering...
- Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for document preparation, reporting, and presentations. Meeting management , including scheduling, preparing agendas, taking minutes, and coordinating follow-ups. Travel coordination ,...
- ...WE ARE HIRING: Executive Assistant | Onsite – Northgate Alabang We are currently looking for Executive Assistants to support senior executives and leadership teams. If you have strong organizational skills and experience assisting executives, we’d love to hear from...
- ...the Role: Are you a digital marketing whiz with a passion for SEO and website management? We’re looking for a Digital Marketing Executive to join our dynamic marketing team! In this role, you’ll play a pivotal part in driving organic growth, optimizing our website, and...
- ...Onsite – Daily) AU Day Shift (Day–Mid Shift) Up to PHP 50,000 (Depending on Experience) We are currently hiring Executive Assistants for a new client expansion. This is a full-time onsite role based in Northgate, Alabang, supporting senior executives. Key Responsibilities...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to VIP Client Services Executive. Be the first to apply!
