SSM Global Ops COE - Sales Support Sr. Analyst

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. 

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT 8pm to 5am PH time, with flexibility to adjust shifts when required. . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business or when there are meaningful engagements such as trainings, townhalls and executive visits.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

Global Sales Reporting is GM’s gold source for our dealer network, dealer contracting, vehicle delivery & sales, and vehicle inventory.

Our team owns the systems that…

Manages our dealer distribution network – Locations, their investors, floor planning, etc.

Stores our dealer sales & service agreement – what vehicles dealers can/cannot sell and service

Communicates global sales counting – GM, our competitors, Joint Ventures, others…

Supports internal and external delivery & stock performance reporting – Information used within GM, sent to government entities (i.e. Securities Exchange Commission), our investors 

Maintains vehicle information – VINs, sales history 

Manages key analytic reporting tools

Entry point for our customer’s data

What You’ll Do

Provide world-class support for the Global Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions

Develop a deep understanding of the business via documentation, training, and workshops  to understand  business and IT partner objectives, pain-points, and opportunities, and translating them into world class processes and technology enablers

Support communication to our business users

Develop and present training materials to a global audience

Develop standardized reporting tools and dashboards to enhance the customer experience

Understand business requirements and acceptance criteria to perform a logical test to prove the functionality

Design and maintain re-usable test cases and test strings to confirm new functionality for current and future testing.

Create a comprehensive test plan to test all developed requirements in a sprint and to build on for an E2E test plan

Provide and maintain clear status in reporting during UAT for responsibility, escalation, and execution

Prepare and maintain validation evidence of test status through screen shots and test case progression

Collaborate across workstreams to implement data standards and process improvements leveraging digital solutions

Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global transformation activities that impact the results of the company

Update and maintain operations process, desk procedures and other documentation

Collaborate globally and cross-functionally with various partners across different business functions to understand business processes

Develop user stories to document business requirements, prepare user acceptance test plans, and support technology deployments

Support IT counterparts with break-fix activities and other necessary maintenance

Your Skills & Abilities (Required Qualifications)

A Bachelor’s or Master’s degree in Business, Finance, Accounting, Marketing, IT or related field

5+ years of relevant work experience in business and process transformation, consulting, and project management.

Demonstrated experience leveraging Operational Excellence, Lean Management, Design Thinking, or other structured methodologies to implement process improvements

Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results

Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results

Demonstrated proficiency in SQL and Python programming languages is required.

Experience with Databricks is strongly preferred.

Exposure to or experience with Data Build Tool (dbt) is considered an asset.

Internal controls experience and knowledge is preferable.

Experience with Agile / Scrum framework is preferable.

Working level knowledge of Power BI, Power Automate and KNIME .

Experience in managing end-to-end test cycles

Experience with maintaining data pipelines through ETL and other data gathering, inspecting, cleansing, transforming, and modeling/diagramming techniques.

Experience in developing training manuals and conducting training is preferable.

Affinity with technology and/or familiarity with analytics tools and techniques

Highly motivated and willing to learn and take on new challenges

Excellent written and verbal communication skills

Highly proficient in Microsoft Office applications

What Will Give You A Competitive Edge (Preferred Qualifications)

Affinity with technology and/or familiarity with analytics tools and ETL techniques

Highly motivated and willing to learn and take on new challenges

Familiarity and starting knowledge of A.I. tools and platforms

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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