Global IT Service Operations and Support Senior Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Responsibilities:

• Administration of CEVA’s core infrastructure services – Windows Operating System, Failover Cluster environment, Print and File Server
• Working exposure in file and print servers in failover cluster environment.

• Ensure a high availability and equally resilient Microsoft Windows Server infrastructure.
• Execute Disaster Recovery tests and patching of the Windows Servers infrastructure on a monthly basis.
• Able to create and maintain all technical documentation for all operational requirements.
• Administration and maintenance of the underlying server hardware. Able to communicate/relay repairs to Global hardware vendor’s hands and eyes technical support team.
• Coordinate efforts with technology staff from multi-environment application (application/system/functional) to resolve technical issues.
• Follow established policies and procedures and determine potential enhancements and improvements.
• Maintain strict compliance with the approved Change Management procedure.
• Provide support and coverage by participating in the 24hrs x 5days support rota t ion approved for the team.
• This includes coverage for gaps in the rotation due to holidays/vacation/ sickness etc.
• Provide as required any data when requested to ensure correct management reporting or to ensure compliance with our operational standards.
• Perform other duties as assigned by the line managers.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.