Customer Service Representative
Full-time
Synlink Recruitment Outsourcing Co. Inc.
- Provide accurate information about products, services, and company policies
- Resolve customer complaints in a professional and timely manner
- Maintain detailed records of customer interactions and transactions
- Escalate complex issues to appropriate departments when necessary
- Follow up with customers to ensure issues are resolved
- Meet performance metrics such as response time, resolution rate, and customer satisfaction.
- At least a High School Graduate (Old Curriculum), Senior High School Graduate, College Graduate, or College Undergraduate
- With at least 6 months of BPO experience
- Preferably with experience handling Sales Accounts
- Excellent communication and interpersonal skills
- Willing to work onsite and on shifting schedules
- Basic computer navigation and multitasking skills
- Customer-oriented with strong problem-solving abilities
Job Requirements
Vacancy posted 21 days ago
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