Customer Service Representative
Full-time
AddForce Human Resources Solution Inc.
Job Requirements - Completed 2 years in college with no back subjects
- Required: Insurance experience in non‑life focus, specifically: property and casualty insurance, home and auto loan type
- Healthcare account insurance experience can be considered.
Common Types of Insurance They Handle
- Health insurance
- Life insurance
- Auto insurance
- Home/property insurance
- Business/commercial insurance
- Liability insurance
Responsibilities
Assessing Client Needs – Understanding clients' financial situations, risks, and insurance requirements.
Recommending Insurance Solutions – Presenting suitable insurance products and coverage options from different insurers.
Comparing Policies and Rates – Evaluating coverage, premiums, exclusions, and benefits to help clients make informed decisions.
Explaining Insurance Terms – Clarifying policy details, coverage limits, deductibles, and conditions.
Processing Applications – Assisting clients with completing insurance applications and submitting required documentation.
Managing Policy Renewals – Reviewing existing coverage and coordinating renewals or policy updates.
Providing Customer Support – Addressing inquiries, resolving concerns, and maintaining ongoing client relationships.
Assisting with Claims – Guiding clients through the claims process and coordinating with insurance companies.
Maintaining Compliance – Following industry regulations, company policies, and ethical standards.
Keeping Accurate Records – Updating client information, policy details, and transaction records in company systems.
Vacancy posted 16 hours ago
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