Customer Service Representative
Full-time
AddForce Human Resources Solution Inc.
Responsibilities
1. Customer Support
- Answer inbound/outbound calls, emails, or chats from patients and members
- Provide accurate information about healthcare plans, benefits, and services
- Address complaints and resolve concerns professionally
2. Insurance & Benefits Assistance
- Explain coverage details, co-pays, deductibles, and claims status
- Verify member eligibility and benefits
- Assist with prior authorizations and referrals
3. Billing & Payment Support
- Clarify medical bills and statements
- Process payments or set up payment arrangements
- Coordinate with billing departments for dispute resolution
Vacancy posted 18 days ago
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