Korean Speaker - Sales Development Representative (WFH)
WHR Global Consulting
About the Role
KOREAN LANGUAGE REQUIREMENT:
Fluent in Korean and English (required)
Strong proficiency in Korean, both written and verbal
We are looking for a highly skilled Korean-speaking professional to join our Customer Experience organization. In this role, you will serve as the primary point of contact for Korean-speaking customers, providing timely resolutions, delivering exceptional customer care, and representing our brand with professionalism, empathy, and cultural sensitivity.
You will be part of a high-performing multilingual team committed to service excellence across global markets.
Key Responsibilities
Duties of this position include but are not limited to:
● Content Translation from English to Korean (Local Language) and outreach customization in line with local market strategy
● Qualify leads from marketing campaigns as sales opportunities
● Multi-Channel outreach via call, email, social media (LinkedIn), Instant Messaging and events marketing
● Explain products or services and prices, and answer questions from target prospects
● Gather and validate information (Company Information, Contact Information, Tech Stack etc) from the contact engagement, online sources and lists purchased from other organizations
● Document in the CRM what transpired in the conversations and engagements with target prospects including their current setup, evaluation timelines, pain points etc
● Schedule appointments (online or face to face) for the client’s sales representative/s to meet with the target prospects and attend sales presentations/discovery calls.
● Build long-term trusting relationships with clients
● Proactively seek new business opportunities in the market
● Report to the Production Manager/Client Success Manager on (weekly/monthly/quarterly) basis
● Stay up-to-date with new products/services and will undergo product training and support
● Program Assignment: Minimum of 2 Accounts
● Utilize the client's CRM for outreach and record updates
● Other tasks that are assigned by the direct supervisor
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