Team Manager
Full-time
eTeam Workforce Private Corporation Philippines
Role Overview
The Team Manager is responsible for overseeing daily operations, driving team performance, ensuring service delivery targets are met, and managing high-volume BPO accounts. The role requires strong leadership, coaching, and operational management skills to maintain productivity and customer satisfaction. Key Responsibilities • Manage and lead a team of customer service representatives or associates• Monitor daily team performance, attendance, and productivity
• Ensure achievement of KPIs, SLAs, and client expectations
• Conduct coaching sessions, performance reviews, and team meetings
• Handle escalations and support resolution of customer concerns
• Analyze reports and identify process improvement opportunities
• Coordinate with other departments to ensure smooth operations
• Maintain high levels of employee engagement and morale Qualifications • At least 5–6 years of BPO experience
• Experience handling high-volume accounts
• Proven leadership and people management skills
• Excellent communication and problem-solving abilities
• Willing to work onsite in Alabang
Vacancy posted more than 2 months ago
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