Area Operations Supervisor
Full-time
Emerald Garment Manufacturing Corporation
We are seeking a dynamic and results-driven Area Operations Supervisor to oversee all store operations within the assigned region/area.
What You’ll Do
- Manage operations and sales functions of branches within the assigned region/area, providing leadership to achieve sales targets, profitability, and growth.
- Reconcile daily activities and generate sales reports, stock on hand, and itinerary; submit reports to the Regional Sales Head, Assistant Store Operations Manager, and Operations Manager as applicable.
- Coordinate and communicate regularly with the Regional Sales Head regarding sales and operational concerns.
- Communicate company plans to the team to ensure alignment and understanding of business performance.
- Plan, coordinate, and control customer service activities to enhance customer relationships and meet organizational goals.
- Visit and audit stores regularly (twice or thrice a month for far-distant areas, and weekly for nearby areas).
- Conduct performance appraisals for all SICs within the assigned region/area twice a year.
- Support staff through coaching, training, and development in areas such as sales, stock control, merchandising, administration, and product knowledge.
- Recommend repairs, renovations, retrofitting, or store conversions (e.g., from 2 brands to 4 brands), as well as procurement of needed materials and supplies.
- Coordinate with the Warehouse on arrivals and deliveries of stocks, materials, and supplies.
- Lead loss-prevention efforts by guiding staff in standard inventory procedures, reconciling results with the Inventory Department.
- Lead or support Flash Sale events as needed.
What We Need
- Bachelor’s degree in Business Administration, Marketing, or related field
- Minimum of 5 years of experience in retail management, with at least 3 years in a multi-store supervisory role
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical mindset with the ability to interpret sales data and make informed decisions
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Willingness to travel frequently within the assigned area
Vacancy posted a month ago
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