Fraud Supervisor/ Fraud Senior Analyst
Full-time
Gratitude Jobs Ahead HR Inc
JOB TITLE: Fraud Supervisor/ Fraud Senior Analyst
WORK SET UP: Onsite at Taguig, Uptown Bonifacio Tower 3
WORK SHIFT: Night shift
**Joining bonus of up to Php 45,000 (T&C applies)**
SKILLS AND QUALIFICATIONS:
• Fraud profile
• 4-year college graduate, any course
• With at least 3 to 5 years of relevant experience
• QA experience is not required - project will upskill internally
• With at least 1 year of supervisory experience
• Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
Other details:
• Open for those applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
• Should not be a job hopper who only works for less than a year per company
RESPONSIBILITIES:
• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manage documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
• Accountable to keep up with process-related learnings/training and meet performance standards set by the business.
Vacancy posted 4 days ago
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