Multilingual Service Desk Analyst
Full-time
Gratitude Jobs Ahead HR Inc
Description
Your main responsibilities as a Multilingual Service Desk Analyst are as follows:
- Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
- Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
- To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
- Produce quality work and results.
- Ensure fast and accurate turnaround of work.
- Solve problems using agreed upon procedures as well as proper escalation process.
- Develop a comprehensive understanding and mastery of all tools.
- Remain updated on products, policy, procedure and other important operational issues.
- To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.
- Follow rest day schedule as assigned.
- Advice staff manager of planned leaves as stated in the Handbook.
- Maintain quality standards in accordance with agreed metrics.
- Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
- To submit necessary service delivery reports.
- Ensure feedback is given to staff manager if potential issues are detected.
- Ensure feedback is given to staff manager if process improvement measures can be implemented.
- Ensure attendance at planned meetings.
Requirements
- With or Without Service Desk Experience.
- At least 2 years of experience in Technical Support.
- Can speak, read, and write in the Polish Language.
- Candidates must be Filipino citizens permanently residing in the Philippines or Native foreign nationals with valid PRV/TRV and current residence in the Philippines.
- At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor’s/College Degree in any field.
- Kindly endorse native speakers or non-native with C1 level proficiency.
- The process will be a language, technical and final interview.
- We are open to candidates from different countries who are willing to relocate. We offer relocation assistance/package.
- We are looking for candidates who will be open for the Taguig or Ortigas ONSITE location.
- Must be an immediate joiner.
Vacancy posted 19 hours ago
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